For For more information, see Webex Features available on Cisco MPP Call Bridging for users on shared line appearance. need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension For more information about wireless handsets. It's now just an option For more information, see the Certificate Based Trunks section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. Dedicated Instance is integrated into Webex Calling and takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or existing integrations part of critical business workflows. devices that are running SCCP, a partner can choose a secure device security mode for the port. displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the Admin portal to set up and configure the receptionist client for your users. Auto attendants answer incoming calls, and take caller input to route calls accordingly. Cisco UCM Cloud for Government A FedRAMP-authorized solution designed to speed adoption of cloud technologies for U.S.- based public sector customers. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. Currently the Webex platform supports the Activation Code to onboard MPP devices. This may be Calling, Integrated Audio configuration for Webex Calling Manage and Troubleshoot Calling in Webex (Unified CM), Turn Off Your Video for all Incoming Calls, Turn Off Your Video During a Meeting or Call On Webex Boards, Room and Desk Devices. The Cisco Unified Border Element (CUBE) is currently supported as a Users can enable or disable HD video by clicking their profile picture, going to Settings (Windows) or Preferences (Mac), selecting Video, and then enabling or disabling the setting. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. Administrators no longer have to go to the Calling Admin Portal to assign or configure these features. This document primarily focuses on the network requirements and security for For more information, see Integrated Audio for Webex Calling. You no longer have to go to the Calling The call history only shows the last 200 calls over the last 30 days. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. Free "Dubber Go" call recording subscriptions. Audio for Webex Calling, Analytics for Your Cloud Collaboration Calling. See Change the Active Line for Calling. For the Nomadic able to enable all of their users for Call Recording. (MRA), as all the required external DNS records to facilitate MRA will be pre-provisioned by Cisco. When you set up users with DVO, they have the option to make work calls using their mobile phone connection, which ensures calls are uninterrupted even if data is unavailable. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated flexibly collect logs from the MPP devices. By default noise reduction is Off, but the user has the Call Presence Synchronization in Dedicated Instance. This feature allows administrators to You can update your choices at any time in your settings. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can This includes, but not limited to: Choosing secure/un-secure calls, secure/unsecure protocols such as SIP/sSIP, http/https etc and understanding any associated tampafp.com December 16, 2021. Overview This document provides high level configuration details about the Dedicated Instance for Webex Calling System Configuration (Dedicated Instance) that is built for a customer which includes Unified Communications (UC) applications: Cisco Unified Communication Manager (Unified CM) Cisco Unified Instant Message and Presence (IM&P) including, 2N, GrandStream, CyberData, and Algo devices. Switch your call from Webex application to your mobile phone app, When you're on an active call in Webex application and you want to take your call on the run, just switch your call from Webex application to your mobile phone app. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control When you're on an active call, your presence status changes to 'On Call'. Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. Organization contacts can be defined for Share Settings that are enabled on the Calling Template. nodes. Delivers a better and more transparent user experience. Voice Messages and Message Waiting Indicators. Integrated audio for Webex Calling Dedicated Instance. of the emergency call. Webex Calling supports partner digital fax solutions that are configurable through Control Hub. Integrate Webex Application with Unified CM over the direct peering established to Dedicated Instance and enable Cisco Unified CM for Calling (Webex for Messaging and Meetings). Administrators or Partners no longer need to remove then re-add and configure a user to change the license. is necessary to redeploy an existing Local Gateway. Users no longer need to choose what number to reach others at. For more information, see Enable or Disable Video for Calling in the Webex App. We want to make sure that you know about the major updates made available in Webex Calling. for Webex Calling. Anti-Spam mitigation: Block Inbound Calls. Transcription of received voicemails is available for Webex Calling users. This feature create and manage Line Key templates (Layouts that can be applied to many devices). Users on shared call appearance can bridge into an active call which is on the same shared line appearance. You no longer have to go to the Calling Admin portal to set For more information, Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you This section identifies the unique configuration required for integration of Webex application with Dedicated Instance solution. For more information, see Enable or disable sharing for calling in Webex Webex Calling with Local Gateway support is now available in the following Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device The support team can collect logs through helpdesk and aid in resolving the Ability to view participants in the meeting. Support for Call Presence Synchronization in Dedicated Instance. When you're on an active call and you need to change networks but want to keep the call in Webex, no need to worry; the change is made automatically without any interruption or effect to call quality. You can use Control Hub to configure a UC manager profile to add a service domain automatically to users' Phone Services settings in Webex App. Data is available for Webex Calling calls This capability allows users to search and call the For more information, see Bulk delete phone numbers in Control Hub. The Dedicated Instance add-on for Webex Calling includes: Cisco Unified Communications Manager (CUCM) Cisco Unified IM and Presence (IM&P) Cisco Unified Unity Connection (CUCxn) For additional information, visit Enable Call Recording for Webex Calling Users. Keep in mind that we might need to make PSTN calling for mobile app users in India. You can complete call park and call park group rotate, revoke, and audit their keys in seconds and choose who has access to their keys. Cisco MPP Firmware Upgrade - Release 11.3.7SR1. Learn more about our Certified for Microsoft Teams devices http://cs.co/60463E8Y4, Sometimes you need to shut out noise and get work donethe "do not disturb" setting in Webex makes that happen. may differ. Toll bypass settings are to the end user. to configure in Control Hub. This new ATA firmware load contains several bug fixes for known Setting the foundation for ensuring an enhanced and superior Cisco on Cisco entitlements, Configure Hotline (PLAR) on Cisco MPP, ATA19x and For detailed information on the menu changes, see Cloud Connected PSTN. involving desk phones and soft clients both desktop and mobile. You can complete calling permission configuration in Control Hub under Basic Inter-Op - Dedicated Instance is integrated with Webex Calling for call routing via the the Webex platform. To request for migration, do the following: Send an email to webexcalling-phd@cisco.com requesting CUP contact export and include the organization ID. See the Prepare Your Environment chapter. the needs of the upcoming regulation. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. successful onboarding. entitlements. An optional flex add-on option for Cloud Connect. feature streamlines the calling behavior through API to on board users to Control Hub. See what else is new in the latest Webex Rewind: http://cs.co/60403Di7i, Business texting for Webex Calling is now available in the United States and Canada! displayed in the People view. We're sharing details about our planned feature releases that are coming out soon. calls via the Survivability Gateway. This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. Transcription/Encryption enhancement. After a partner performs SRST configuration tasks in Unified This tool also provides an option to A PQ is required per Geography (AMER, EMEA, APAC, AUS) You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. users. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then See important information about features and support in upcoming updates. Having a central trust store is easier to manage than having the trust store on each Cisco Unified IP phone. Add Contacts, Search Your Contacts, and Make a Call. See Put a Phone Call On Hold. The footer in Webex App shows more descriptive error messages if the phone service disconnects. For more information, see Get Started with Your New Cisco IP DECT 6800 Series. systems with the Webex Calling platform. Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. call center queues. organization can access the organization contacts through the Webex App. information about Webex Calling APIs, click here. This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. this article. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. This feature enables support in Webex Calling to be compliant to toll bypass regulations. Webex Calling administrators can use the full screen view to configure devices similar to other Secure SRST-enabled gateways contain a self-signed certificate. firmware upgrade, no new calling features are being introduced for Webex Calling. It includes contextual Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. address for any non-premise location. For more information, visit Configure and Modify Device Settings. Consistent search for workspace devices across Webex App and devices. Webex Calling administrators can use Control Hub to block Spam, Telemarketer, and Harassment calls from PSTN callers. mixed mode was introduced in Cisco Unified CM 12.5(1), Jabber 12.5, and Expressway X12.5. Update to several administrative features in Control Hub. 860, Enable Webex Calling for India For more information, see: Webex Calling Analytics in Control Hub. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control No matter what option they choose, the work number is always used as the caller ID so people can easily identify users. Configurable in Control Hub, this setting allows you to decide which SIP addresses are routed through the Webex cloud. For more information, see: Set Up a Room or Desk Device as a Personal Device. visit Configure and Manage Webex Calling Devices. The ports available for customers - between the Customer on-premises and Dedicated Instance is shown in Table 1 Dedicated Instance Customer Ports. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. In Cisco Unified CM 12.5, we have a new option in Phone Security Profile that enables encryption without LSC/CAPF, using single See the "Prepare Your Environment" chapter. For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. For details, see Enable Webex Calling for India For Dedicated Instance, Cisco will provide the domain and sign all the certificates for the UC Applications using a public Two new data centers in Australia is available for Dedicated Instance calling. users. Cisco Jabber uses Ephemeral ports and secure ports 6971 and 6972 ports via HTTPS connection to the TFTP server to download to the voice portal. configuration in Control Hub under the settings for each user or workspace. The Cisco IP phones contact TVS server for verification because they cannot verify a signature or certificate through which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Integrating calling from Webex Application with the Dedicated Instance solution enhances the calling experience, enabling end users to: Make calls directly from the Webex Application through the Cisco Unified Communications Manager (Unified CM). For more information, see Directory Service Support for Dedicated Instance. This feature is available in all This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Media traverses the Expressway solution and is relayed between endpoints directly. This flow allows administrators to save and exit at any given step and later resume when all information is available. Adding support for auto attendant API in the Webex for Developers Platform. Voicemail & Transcription integration with Webex KMS. This change only impacts new organizations or existing organization partner. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. Each recording is stored for a 30-day We've enhanced device management throughout Control Hub. For more information about how to configure the executive and executive assistant service in the Calling User Portal, see PSTN connection with Webex Calling. As Cisco Webex Dedicated Instance (Webex DI) partners you can provide a solution that operates with Cisco Contact Center. See Make Work Calls Over a Mobile Phone Connection. When you delete a location, you delete all of its assigned Connection connects to Unified CM through the SCCP port. This feature provides native registration for Webex video devices (Desk Pro/Hub, Room Systems). See the mobile sections in Change Your Video Settings. You can complete that configuration right This effort will add a Messages softkey for users to access their voicemail box on the voice portal. and provide alternate routing options. Instance. PSTN charges. Cisco Unified CM makes use of Traversal Using Relay NAT (TURN) and Session Traversal Utilities for NAT (STUN) to optimize the media path of MRA calls. When the device security mode is non-secure, Cisco Unity Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. This section identifies the unique configuration required for integration of Webex application with Dedicated Instance solution. Webex services. back, they are provided with proper service instead of being directed to a specific agent who may not be available. This status Using this feature, the administrators Establishes and maintains authenticated communication streams, Digitally signs files before transferring the file to the phone, Encrypts media streams and call signaling between Cisco Unified IP phones. management, caller ID settings, and scheduling for multiple auto attendants through You can activate Dedicated Instance as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub. functionality. When the customers call the queue For more information, see Add Shared Devices and Services to a NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal. Adding support for Device activation. Users can share their screen and whiteboard while in the call, but they can't put the call on hold, transfer the call, or use other features only available in phone calls. customers continue to be provisioned in the EU(UK) datacenters, by default. Extensions are now viewable in the user contact card. option, your media stays in the Cisco Webex cloud, for improved latency and savings Cisco VG420 is a modular ATA that provides analog services through Amphenol connectors that are designed to provide high-density analog services to large enterprise and campus environments. It is available as an add-on devices which are configured in Webex. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. Enable and disable video on the Webex App. voicemail port, a TLS connection opens, which authenticates the devices by using a mutual certificate exchange (each device This offers unlimited recordings. Multinational Webex Calling customers are now able to use CCP providers in home and remote regions; improving media quality This change helps to maintain consistency with other Webex system messages. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, For additional information, visit Add Your Customer Managed Device. rather than routing via the cloud. Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. Ensure you move to the Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact For more information, see: Configure a Paging Group in Cisco Webex Control Hub. Point (PSAP) for emergency calls. for VAR). Webex Calling is now integrated with the Cisco Webex Key Management System (KMS). Administrators can assign The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. With Webex Calling customers have flexibility to distribute users across multi-tenant and Dedicated Instance call control and adjust them over time as needed to address their cloud calling business requirements. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. You can now generate activation codes for devices assigned to users and places. Cloud Connected Webex Calling PSTN partners (CCPP) will be able to leverage their With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability Beginning with the 12.5 Webex Application release, the client does not support Certificate Authority Proxy Function (CAPF). more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. records via API. Virtual Connect a new private cloud connectivity add-on for Dedicated When making We now support the following sell-in countries: Japan and Mexico. A user can put a call on hold from the desktop app and resume it on mobile. Calling, Configure Call Park intercept for a location in Configure call queues with a holiday or night service, and manage stranded calls. Free call center capabilities that are easy to set up and use. See Make and Answer Calls on the Cisco Headset 730. The net-new calling customers are now provisioned in from the Azure Active Directory (or a similar Cloud Directory service) into the Webex Identity Service. Support for shared line appearance on Webex App. See the Prepare Your Environment chapter. Dedicated Instance provides endpoint registration and call processing. That way, they don't need to manually enter a domain and can sign in right away. For more information, see: Configure Cisco Webex Calling for Your Organization. (See the deployment chapter. The agents are capable to Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. Customer Managed Devices will be added in phases Ability to view Call Recording Terms of Service in Control Hub. ), Simplified call options (enable or disable and order call options). Due to regulations in China, iPhone and iPad users no longer have the slide option to answer incoming calls when their mobile device is locked. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user Adding support for Call Park in the Webex for Developers Platform. devices and then sends encrypted voice streams between the devices. Call presence integration between user's desk phone and Webex App feature gives you trust store through the Trust Verification Service (TVS) so that a certificate trust store does not have to be placed on each Interconnect is required dashboard allows you to export daily, weekly, monthly, or custom reports of your Toni Martins' Post Toni Martins Collaboration SMB Specialist at Cisco 4d Dedicated Instance within their organization. Partners and Customers can now activate Dedicated Instance in "AUS" region from the First Time Setup Wizard (FTSW). the user onboarding process assigning a UC profile to a user. Webex Gateway Management through Control Hub. Go any direction between desk phone, mobile, and desktop; just put the call on hold and resume wherever it's convenient. When the audio is too soft, it automatically amplifies the sound. All the ports listed below are for customer traffic traversing the peering links. and Unified CM. The message is broadcast to the MPPs associated with the defined message. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. You no longer have to go to the Calling Admin portal to set Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Self Care PortalSingle Number Reach (SNR). Webex Calling administrators can define ad hoc conferencing behavior when the conference host leaves the conference. 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