provide us with log files of the uninstall process. This is the 1st time I have seen this error on a Macbook, we normally have no issues, Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance", I have tried the install on a couple of networks and had same error. Click on Remove Sophos Home application and Click Continue. Our Mac's here at the University are all being upgraded to High Sierra 10.13.4 ( 300 or so ). Asya is a life-long learner with an ongoing curiosity to know everything about Apple technology. In a while, you will see the message that Sophos was successfully uninstalled. Sourcing the best Mac apps and software for over a million users since 1997. sudo ./InstallationDeployer force_remove, sudo uninstall file:///Applications/Sophos/Home.app. 2: Remove other applications related to Sophos. If you do not require Sophos any longer in your Macbook, this guide will provide step by step instructions on how to remove it safely and delete all its elements. Click on "Remove Sophos Home" application and Click 'Continue'. No logged entry of the hostname in sophos central console either. I have been dealing with the same issue for the last few days and have found the following to work: Hi Scott, I will give this a go when I go intot the office later, thank you. All locally applied with admin permissions, no remote session as sierra and the current high sierra require manual intervention in regards to the "Allow" KEXT security feature to continue its installation. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app. Do not drag Sophos Home to the Trash as this will not uninstall the program. Select Sophos Home among the scanned apps. Document Sophos Anti-Virus for Mac OS X standalone startup guide Sophos Anti-Virus for Mac OS X Help Sophos Anti-Virus for Mac OS X release notes Click to download it and completely uninstall Sophos from your Mac. Select Sophos Home among the scanned apps. It will display the application is uninstalling. It will automatically get the path of the app. This has been raised with Apple. Go to C:\Program Files\Sophos\Sophos Endpoint Agent Run uninstallcli.exe Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. By continuing to use this site, you agree to our use of cookies. Method Two. It is suggested that Sophos fixes this, right ? Hi ScottStarbuck,Are you experiencing the same issue? Complete removal of Sophos from Mac [recommended] 1 : Find and uninstall the application manually. In this article, we will provide two ways on how to uninstall Sophos Home from Mac completely and safely without leaving its remaining files behind. 1) Clean install of Mac 10.13.4 with no previous versions of Sophos installed, and using the direct copy from sophos central console ( 9.7.4 ) 2) Tried the terminal version of installing using sudo : https://community.sophos.com/kb/en-us/120570 and changed permissions. If you havent quit the application, you will get an error message, since the application is open and running. Hi, Sophos support came back to me and suggested this which worked for me: After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users//) thenrun the installer .app from this new location. Make sure that you select both executable and support files. The workaround for this is as follows: Open Terminal. So - could you please add the KB article number ? Go to the Applications folder and run the. Information used:https://community.sophos.com/kb/en-us/122126,https://community.sophos.com/kb/en-us/109668#Gather%20the%20uninstall%20commands, IntrususSophos Certified Engineer | Sophos Certified Technician, private lab: XG firewall withSFOS 18.0.3 MR-3Intercept X Advanced (for Server) with EDR EAP latest If a post solvesyourquestion use the'Verify Answer'link. App Cleaner & Uninstaller is a tool that completely uninstalls applications from Mac and removes remaining files of incorrectly uninstalled applications. Run the command sudo ./InstallationDeployer --remove --tamper_password <pw> where <pw> is the tamper protection password which can be found in the device information on Sophos Central. If you scroll to the bottom of this there should be a component that failed to uninstall. Please create a .zip file and upload it. However, removing the application does not remove the supported files from your storage, unless you manually find those and delete them. (Congratulations! Windows Mac To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. All third party trademarks are the property of their respective owners. Starting to see same installation failed window appearing on the attempted process below. what errors appear in the logs for the installation? Restart into Recovery Mode (CMD+R) navigate to Utilities > Terminal disable System Integrity Protection using $ csrutil disable restart into the user account install the endpoint restart into Recovery Mode, Terminal enable SIP using $ csrutil enable Hope this works for you Downsideup 6 months ago in reply to Scott -Motium Type Remove Sophos. So please, follow every step from this guide to completely uninstall Sophos antivirus from your Mac. In order to do that, you can follow the below steps: Go to Library and search the keyword Sophos. 1: Find and uninstall the application manually. Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to Trash. How to remove Sophos Home using App Cleaner & Uninstaller. Sophos is an antivirus program that protects against viruses, malware, trojans, worms, bots, potentially unwanted apps, and other security threats. Sophos Anti-Virus cannot be uninstalled by dragging it from the Applications folder to Trash. if the previous measures do not work, please follow these steps: Also unlock the server if you locked it before via Sophos Central, Attempt to uninstall Sophos first through, If nothing has changed, you can run a script / batch file, Note the output of the command, it will be your uninstall string. Can you share us a copy of the failed uninstall log? To completely uninstall Sophos from Mac, you have to remove its executable files and all support files that it creates and stores on your Macs hard drive. Go back to the library and search the folder Preferences and do the same as the above step to remove files. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to allow Terminal to make changes to the device. Service Failure - Sophos Home is experiencing problems Unable to install/uninstall Sophos Home on Mac computers - Advanced users Unable to install Sophos Home due to a pending reboot Was this page helpful? Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. It should also be located in %temp%. Here are the easy steps on how to uninstall Sophos using App Cleaner & Uninstaller: Launch App Cleaner & Uninstaller. Aditya PatelGlobal Escalation Support Engineer | Sophos Technical SupportKnowledge Base|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. Click the keys Command + Spacebar to open Spotlight. 1997 - 2022 Sophos Ltd. All rights reserved. Note: If the tool exists and not been moved to Trash, Spotlight will find it. The other failure we've noticed is when the progress indicates that the installation is taking place but fails to complete (even when I've left it running for two days). /Library/Application/Support/Sophos/cloud/Installer.app/Contents/MacOS/tools/. Open Spotlight search > Console >/var/log > install.log. You will see the removal application and other files related to Sophos. I have had the best luck this route, occasionally you will need to still go into the control panel after the script has ran and uninstall from there as well. The only error we have is Installtion Failed. 3: Clear your Trash Bin (this method might not fully uninstall files). Note: Sophos Anti-Virus will not uninstall by dragging it from the Applications folder . Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. After entering the Download folder, access the Sophos Install folder and double-click the Sophos Installer file to start the installation process. 2018-04-17 16:44:51+01 itsmac** Sophos Bootstrap[30037]: [SMESophosBootstrapAppDelegate.m:1744] System verified. Open your terminal (Applications -> Utilities -> Terminal) and run the following commands: If you do not remember the Tamper Protection password you can run the command given below: 1: Removing directly from your Applications. You can find them in the %temp% directory of your corresponding server. Your instructions worked perfectly. You can find the Library using the following steps. Choose an uninstall method: Use the Remove Sophos Endpoint tool [Preferred]\. Remove 3rd party antivirus, as well as previous/different versions of Sophos (including Sophos home older editions, or business editions of Sophos) before installing. 1997 - 2022 Sophos Ltd. All rights reserved. After it was successfully removed, you will see the message like this. We recommend using Method Two as an easy and 100% guaranteed complete removal of the application. Uninstall any Mac application in 2 minutes, Uninstall apps, clear cache, remove extensions, Content marketer, who specializes in Mac how-to guides. We use cookies in order to give you the best possible experience on our website. First you need to remove thetamper protected system, you must disable Enhanced Tamper Protection. And the agent has been deleting certain applications despite having exempted them on Sophos Central. I'm the IT Manager for a 100 user network and we use Sophos Central Endpoint on our client Macs and PC (mostly Mac). 2: Removal of supporting files related to the Sophos application. Go back to the library and search the folder Saved Application State and check if there are any files related to Sophos in there by the name. I was thinking this could be as a result of issue with the update cache on the server the devices are getting updates from. In this article, we will provide steps on how to completely uninstall TeamViewer from Mac manually and with the help of App Cleaner & Uninstaller. She also shares useful tips and tricks that every Mac user should know. Open Terminal and run the command cd /Library/Application\ Support/Sophos/opm-sa/Installer.app/Contents/MacOS/tools/. You can try out App Cleaner & Uninstaller for free. 4: Press Enter and input your password and the terminal will uninstall the application for you. Now, you need to find and remove Sophos support files. Otherwise, those files will take significant storage capacity from your device. If so, can you please DM me the full SDU logs so that I can review them? 2) Tried the terminal version of installing using sudo :https://community.sophos.com/kb/en-us/120570 and changed permissions. Connect with Sophos Support, get alerted, and be informed. Another security program is preventing Sophos Home from installing. Fixing failed removal on old versions of Sophos Home Expand Move to Bin. In the Finder on your Mac, click on Application -> right-click on Sophos Icon -> select Aditya Patel |Sophos Network and Security Engineer. Could you please download the new installer and try again, also you may try the stepas per our KBarticle? -delete /Users/_Sophos Make sure that you select both executable and support files. 1997 - 2022 Sophos Ltd. All rights reserved. Open Spotlight search by pressing Command + Space together. Now, the application is completely removed from your Macbook. There should be a Sophos Agent Uninstall log located in %temp%. Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport |Sign up for SMS Alerts If a post solvesyourquestion use the'This helped me'link. Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base|@SophosSupport| Sign up for SMS AlertsIf a post solvesyourquestion use the'This helped me'link. The workaround for this is as follows: Open Terminal. Not 100% if this will work but I have to say it has worked the best for me in the past. If your problem still persists, please try the following: Otherwise, please contact Sophos support or your Sophos partner. You will be asked to provide the password of your Mac to uninstall the application. I'mhaving serioustrouble installingSophos Central Endpoint on some of our Macs. How to uninstall Sophos from Mac using its removal tool. They will be happy to help you. The Sophos Installer panel appears, click Install. Before writing this article, we checked the. I'm also recieving the same issue as Richard. We make use of Sophos Cloud and have a Sophos UTM firewall on site. As a start, please ensure the computers have access to these:Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software If Sophos was previously installed in the system, please follow this article first, then re-try deploying Sophos using a fresh installer from Sophos Central:Sophos Anti-Virus for Mac: How to uninstall Regards. https://community.sophos.com/kb/en-us/122126, https://community.sophos.com/kb/en-us/109668#Gather%20the%20uninstall%20commands. Finally, go back to your Trash Bin and empty the Bin. After downloading the Sophos Endpoint installation file successfully, the file will be saved in the Download folder. Click Start > Run and type regedit and then click OK. Go to the following location in the registry editor: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos MCS Agent and set the REG_DWORD Start to 0x00000004, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Endpoint Defense\TamperProtection\Config, Set the following DWORD values to 0: SAVEnabled and SEDEnabled, net stop "Sophos Anti-Virus"net stop "Sophos AutoUpdate Service":Sophos AutoUpdateMsiExec.exe /qn /X{7CD26A0C-9B59-4E84-B5EE-B386B2F7AA16} REBOOT=ReallySuppressMsiExec.exe /qn /X{BCF53039-A7FC-4C79-A3E3-437AE28FD918} REBOOT=ReallySuppressMsiExec.exe /qn /X{9D1B8594-5DD2-4CDC-A5BD-98E7E9D75520} REBOOT=ReallySuppress:Sophos Anti-Virus (Endpoint)MsiExec.exe /qn /X{8123193C-9000-4EEB-B28A-E74E779759FA} REBOOT=ReallySuppressMsiExec.exe /qn /X{36333618-1CE1-4EF2-8FFD-7F17394891CE} REBOOT=ReallySuppress:Sophos Anti-Virus (Server)MsiExec.exe /qn /X{72E30858-FC95-4C87-A697-670081EBF065} REBOOT=ReallySuppress:Sophos System ProtectionMsiExec.exe /qn /X{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} REBOOT=ReallySuppress:Sophos Network Threat ProtectionMsiExec.exe /qn /X{66967E5F-43E8-4402-87A4-04685EE5C2CB} REBOOT=ReallySuppress:Sophos HealthMsiExec.exe /qn /X{A5CCEEF1-B6A7-4EB4-A826-267996A62A9E} REBOOT=ReallySuppressMsiExec.exe /qn /X{D5BC54B8-1DA1-44F4-AE6F-86E05CDB0B44} REBOOT=ReallySuppress:SDU (1.x)MsiExec.exe /qn /X{4627F5A1-E85A-4394-9DB3-875DF83AF6C2} REBOOT=ReallySuppress:HeartbeatMsiExec.exe /qn /X{DFFA9361-3625-4219-82C2-9EF011E433B1} REBOOT=ReallySuppress:Sophos Management Communications SystemMsiExec.exe /qn /X{A1DC5EF8-DD20-45E8-ABBD-F529A24D477B} REBOOT=ReallySuppressMsiExec.exe /qn /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REBOOT=ReallySuppressMsiExec.exe /qn /X{D875F30C-B469-4998-9A08-FE145DD5DC1A} REBOOT=ReallySuppressMsiExec.exe /qn /X{2C14E1A2-C4EB-466E-8374-81286D723D3A} REBOOT=ReallySuppress. Select all Sophos programs running on your Mac & click Stop, Click on Finder Search for Remove Sophos. However the installation failed window is all prior to all this happenning. Thanks for the help!! Select all these files and move to your Trash Bin (Delete). Sophos Antivirus is a free utility that protects a Mac from malware, dangerous websites, and viruses. Many users face issues when trying to uninstall Sophos from a Mac computer or still get notifications from the antivirus even after its removal. Note: On MacOS 12.1 or higher, if the above steps fail, perform the following: Open Terminal and run the command sudo /usr/bin/dscl . You will see the removal application and the file under the This Mac tab. Click the Remove button and confirm the action. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to to allow Terminal to make changes to the computer. Same issue after factory resetting the macbook. Program Manager, Support Readiness| CISSP|Sophos Technical SupportSupport Videos|Product Documentation|@SophosSupport|Sign up for SMS AlertsIf a post solvesyourquestion use the'Verify Answer'link. When you search for the keyword Sophos you will be listed all files as below. Here in the Library folder check the list of folders below for files associated with Sophos Home. Refer to: macOS third party removal help : Installation failed - Remove the software and re-install 1) Clean install of Mac 10.13.4 with no previous versions of Sophos installed, and using the direct copy from sophos central console ( 9.7.4 ). I did try to copy it to the documents folder but that also failed. Run: sudo /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --remove This will trigger a consent dialog to allow Terminal to make changes to the device. Please specify theMac OS version with which you are facing the issue and also do share the install.log from a client which could help. Once you remove all Sophos remaining files, empty the Trash and reboot your Mac. With her articles, she helps people to correctly optimize storage space usage on Mac or iPhone and fix possible system issues. For future reference, you can also find these steps in the following article. -Sophos macOS installer failure on MacOS 12.4. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Expand Removal tool is missing Expand The removal failed. 3: Drag and drop the application icon to the terminal. Sophos Anti-Virus for Mac OS X Find your product Version 9 To install Sophos Anti-Virus so that it is managed by Enterprise Console, see the startup guides on the Enterprise Console page. Backup the registry. Sophos will be completely uninstalled from your Mac. if there are files, Select and move to your Trash Bin. Run the command sudo ./InstallationDeployer --remove . Very inconsistent - but we most commonly see the "installation has failed" window. 3.2 Install Sophos Endpoint. If you removed all Sophos support files, then the antivirus is uninstalled completely. But thanks for the workaround. Uninstallation notes and methodology used in this article: As we mentioned before, the native Sophos Home removal tool leaves the remaining files on a Mac. This only occurs on MacOS 12.1 and higher at this time. If you have already removed Sophos using its native removal tool, then go to the Remaining Files tab and remove Sophos leftover files from there. By following the methods explained above, you can uninstall Sophos application from your MacBook. Unable to install/uninstall Sophos Home - Windows Removing a device from the Sophos Home Dashboard You are not protected! Funny bub. To find the Application: Click on "Finder" Search keywords "Remove Sophos" You will see the removal application and the file under the "This Mac" tab. We stand with Ukraine to help keep people safe. disable System Integrity Protection using $ csrutil disable. Remove all Sophos remaining files. I have a new Macbook withmonterey that we cannot install the Sophos Endpoint client. Would you please specify the error you are receiving while you are uninstalling the software? The workaround for this is as follows: Open Terminal. Click Enter to run the tool. Hi, Sophos support came back to me and suggested this which worked for me: There are 3 methods you can follow to uninstall the application, beforehand, there are a couple of prerequisites to fulfill. Managed by Enterprise Console Please check this article and see if it helps to completely uninstall Sophos. Sophos Central Endpoint: Installation Failed, https://community.sophos.com/kb/en-us/120570, Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed client software, Sophos Anti-Virus for Mac: How to uninstall. PEASE HELP!! If youre more familiar with the technical side of the MacBook, you can use the below quick steps. You have completely uninstalled Sophos from your macOS). How to Access and Control Your Mac Remotely from Any Device, How To Get Rid of Malware on Mac: Removal Guide, How to Setup and Use a VPN on Mac [2020 Edition], Google Drive on Mac Everything You Need to Know. However, you are not done yet. Click the Remove button and confirm the action. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Please help, i have tried severally to uninstall Sophos Intercept X endpoint agent from a server with the aim of reinstalling it, but the agent failed to uninstall, i tried several times then i didnt see it in my programs again but the services are still running though it is not getting updates. Sophos will be completely uninstalled from your Mac. The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users//) then run the, Sophos macOS installer failure on MacOS 12.4. 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