Read more details here. Updating IP address on This article describes a simple procedure to verify if FortiGate devices in an HA cluster are all synchronized. FGT300-2 login: slave's configuration is not in sync with master's, sequence:0 slave's configuration is not in sync with master's, sequence:1 We can see that global on the Master ends in b5 15 f4 while the Slaves Global section ends in 28 f6 d9, Lets say that you want to see where exactly the difference lies on the global section, you would need to run the following: 08:06 AM Copyright 2022 Fortinet, Inc. All Rights Reserved. Force HA failover for testing and demonstrations This command should only be used for testing, troubleshooting, maintenance, and demonstrations. The same hardware configuration. With a chassis based Fortigate firewall, make sure you have unique chassis id' on each Fortigate. Give it a few minutes. When you run the non-chassis command, you can see that the devices appear to be out of sync (See red text below). master unit is done. FortiGate-A-nic1", status: InProgress. On an operational HA cluster, the following commands will allow verification of the HA status: On an operational HA cluster, the following commands will allowverification of all devices which have got the same configuration. Also, 'diag sys ha dump-by group' or 'dump-by vcluster' will increment the 'reset_cnt' and also reset the uptime count to zero. Copyright 2022 Fortinet, Inc. All Rights Reserved. PRO TIP: If you want to access the slave unit from the Master unit, enter the following: Give it time. 2020-12-12 13:02:21 operation: "updating route table 06:22 PM. NOTE: You can also use the diagnose sys ha checksum cluster to see both. # get system ha status <----- Shows detailed HA information and cluster failover reason. Troubleshooting Commands: Fortigate HA Use Config Global Mode get system ha status -> shows HA and Cluster failover Information FortiGate (global) # get sys ha status HA Health Status: OK Model: FortiGate-VM64-KVM Mode: HA Active Passive Group: HA-Group Debug: 0 Cluster Uptime: 211 days 5:9:44 Cluster state change time: 2022-04-16 14:21:15 This article describes how to troubleshoot HA synchronization issue when a cluster is out of sync. The point is to be able to pinpoint the section where the conflict exists. diagnose sys ha checksum show global. This article describes how to force HA failover. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. FortiGate on High Availability clusters. For instance, if there are 3 interfaces currently down, link_failure will equal 150. If HA status is not The unit will stay in a failover state regardless of the conditions. Created on FortiGate-A-nic1", status: InProgress, 2020-12-12 13:01:14 operation: "updating nic: The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. FortiGate-A-nic1", status: InProgress, 2020-12-12 13:01:24 operation: "updating nic: By Azure. Technical Tip: Troubleshooting HA failover FortiGate-VM for Azure. Similar to the above command, this command specifies global. in resource group ResourceGroupName of subscription Cluster members must have: The same model. This article assumes the override flag is disabled. failover, it would be good to verify HA status is in-sync by, If HA status is not FortiGate-A-nic1", status: InProgress, 2020-12-12 13:01:04 operation: "updating nic: article describes how to troubleshooting high availability FortiGate-VM for Created on To reset the uptime manually, run the following command: When resetting the uptime manually, a cluster transition may occur. The above output will show you the process of the HA Heartbeat conversations as well as the synchronization of the configs. Thank you Wei Ling Neo for the information on the last update. ipconfig ipconfig1 of nic FortiGate-A-nic1, 2020-12-12 13:00:51 updating nic: FortiGate-A-nic1, 2020-12-12 13:00:53 updating nic: FortiGate-A-nic1, rc: 0, 2020-12-12 13:00:54 operation: "updating nic: The LAG interface status behavior can be adjusted with the "min-links" described here. status: InProgress, 2020-12-12 13:02:00 operation: "updating nic: Troubleshooting Note : FortiGate HA synchronizatio 3.1 : Getting the HA checksums on the Master. Next, check the heartbeat interface counters for errors or status changes like "down" interfaces. This will indicate a successful cluster formation. If both HA nodes boot up at the same time, the election process will take place and the system with the lowest link_failure count will become preferable as the master. Copyright 2022 Fortinet, Inc. All Rights Reserved. FortiGate uses priority to set the primary firewall, by default it sets the value to 128. If you have the HA config on both units but the second firewall does not appear in the GUI, chances are you missed this step or the group-name. Prim-FW (global) # get sys ha status HA Health Status: OK FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. The command is diag sys confsync status. decrease the priority on primary unit to secondary. If the interface monitor's list is updated during the cluster operation the link_failurecount will be reset to reflect the current monitored interface status (UP or Down). 2020-12-12 13:01:36 query nic FortiGate-B-nic1, 2020-12-12 13:01:36 query nic FortiGate-B-nic1, rc: 0, 2020-12-12 13:01:36 add public ip FGTAPClusterPublicIP in 'FG800D3916800747': ha_prio/o=1/1, link_failure=50, pingsvr_failure=0, flag=0x00000000, mem_failover=0, uptime/reset_cnt=0/4'FG800D3916801158': ha_prio/o=0/0, link_failure=50, pingsvr_failure=0, flag=0x00000001, mem_failover=0, uptime/reset_cnt=349084/1. This tells you the configuration is in sync. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, rc: 0. The get system ha status will give you the following output: You can see the section that says in-sync. Whenoverrideissetdisabled,aclusterwillstillrenegotiatewhenaneventthatimpactsmainunitselectionhappens,suchasachangeindevicepriorityoradisconnectedmonitoredinterface. Created on However,ifyouwanttoensurethatthesameclusterunitisalwaystheprimaryunitandarelessworriedaboutfrequentclusternegotiation,youmaysetitsdevicepriorityhigherthanotherclusterunitsandenableoverride. ipconfig ipconfig1 of nic FortiGate-B-nic1, 2020-12-12 13:01:37 updating nic: FortiGate-B-nic1, 2020-12-12 13:01:37 updating nic: FortiGate-B-nic1, rc: 0, 2020-12-12 13:01:39 operation: "updating nic: 01-13-2022 Testing HA failover. HA failover can be forced on an HA primary device. Primary FortiGate High Availability Setup. Always re-run the test booklet after applying changes to ensure the designed topology is still working as expected. resource group ResourceGroupName of subscription Troubleshoot an HA formation The following are requirements for setting up an HA cluster or FGSP peers. Created on The 'diag sys ha history read' will log the following events: FG800D3916801158 is elected as the cluster primary of 2 member user="admin" ui=ssh(10.10.10.1) msg="Reset HA uptime". With these boxes, you will see the GUI showing the HA is in sync, but if you go out to the CLI and run the `diagnose sys ha checksum cluster`command, it will not show the firewalls in sync. Updating route table in This article provides troubleshooting steps to identify High Availability transition problems. When running the diag sys confsync status it will show you all the blades, however the last line of the output, compares all blades to the master, If the Fortigates were NOT in sync, they would show in_sync=0. For instance, if there were 3 Down interfaces before (link_failure=150) and 2 are removed, then link_failure=50 as there is still one down interface being monitored. Next, check the history of the election process by running the following command: The history above is limited to 512 entries and is persistent to reboots. I'd like to know, is it different between the two methods? Forthermore, you will be able to see what portion of the configs are NOT in sync. Close to the bottom, confirm the Primary and Secondary unit's roles by the hostname. You can run the command with the root switch to compare that section as well other VDOMs if you happen to be using them. Edited on Note that this is only used for testing, troubleshooting, and demonstrations. Created on This is a sample of output if HA failover is completed. You can see that the first section shows the complete config NOT in sync, while the second section shows all in sync. Troubleshooting Before starting HA failover, it would be good to verify HA status is in-sync by # get system ha status If HA status is not in-sync, you can check how to troubleshoot HA synchronization issue https://kb.fortinet.com/kb/documentLink.do?externalID=FD45183 You can run below debug commands before proceed HA failover. Created on Here are some commands and techniques I use to troubleshoot HA Problems. This will indicate a successful cluster formation. Your best bet is to capture the output of both commands on both firewalls, and then use a diff application/utility to compare the two. HA failover can be forced on an HA primary device. This article describes how to troubleshooting high availability FortiGate-VM for However if you type the get sys ha status command, it will tell you it is in sync. Pay attention to 'link status changes' where 0=down and 1=up might trigger the election algorithm for monitored interfaces. Do not use it in a live production environment outside of an active maintenance window. However, when the proper command is typed, you can see a different output but you see it based on blades or line cards. Specifically on the 7K, 6K, and 3700D series boxes, there is a different set of commands to run to validate synchronization. FGCP high availability troubleshooting This example shows you how to find and fix some common FortiGate Clustering Protocol (FGCP) HA problems. Do not use it in a live production environment outside of an active maintenance window. public IP address from master unit. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, 2020-12-12 13:02:20 route table query, rc: 0, 2020-12-12 13:02:20 matching route:toDefault:toDefault, 2020-12-12 13:02:20 set route toDefault nexthop 10.44.99.254, 2020-12-12 13:02:21 updating route table DefaultRouteTable address is moved from master to slave. address is moved from master to slave. Then proceed failover. LAG and aggregated interfaces are deemed 'down' if all LAG members go down. 2020-12-12 13:02:19 operation: "updating nic: FortiGate-B-nic1", in-sync, you can check how to troubleshoot HA synchronization issue, https://kb.fortinet.com/kb/documentLink.do?externalID=FD45183. NOTE: The bottom FGT was purposely left with the cables disconnected so the GUI is correct. When the primary FortiGate rejoins the cluster, the backup FortiGate should continue operating as the primary FortiGate. The only way to remove the failover status is by manually turning it off. I known I can increase the HA priority value to migrate Secondary Unit as Primary Unit and decrease it to downgrade Primary Unit as Secondary Unit.I'd like to know, is it different between the two methods? 2020-12-12 13:00:50 query nic FortiGate-A-nic1, 2020-12-12 13:00:51 query nic FortiGate-A-nic1, rc: 0, 2020-12-12 13:00:51 remove public ip FGTAPClusterPublicIP in Notice which interfaces are currently down (=1) and up (=0) on both cluster members. the new master unit is done. 11:08 PM Cluster transitions may occur under some operational circumstances or when manual changes are applied to the FortiGate HA settings or on network devices. To reset health-status manually, run the following command: This command will clear out error statuses related to other cluster members when they're removed or re-added. If it's 6.4.x or later and you want to fail them over just for test purpose, you have this option. You can look at the configs and ensure that it is configured correctly, but what do you do when the two firewalls STILL do not sync. Solution For a multi-vdom FortiGate, the following commands are used in 'config global' mode. List of most popular articles related to Troubleshooting. With the output, we can see that there is an error on the interfaces. To show the changes, I edited an interfaces alias and saved the config. progresses or an error. You can run below debug commands before proceed HA failover. Age and link_failure will only trigger cluster transitions after the cluster boots up and has been up for more than the ha-uptime-diff-margin (which is 300 seconds, or 5 minutes, by default). 07:54 PM. This 01-13-2022 in resource group ResourceGroupName of subscription FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. The same generation. The requirement to have the same generation is done as a best practice as it avoids issues that can occur later on. Scope . FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic. It is intended for testing purposes. 2020-12-12 13:00:49 removing pubip <----- Removing In HA active-passive, if the unit is subordinate, it won't have vmac information until it's master. FortiGate-B-nic1", status: InProgress, 2020-12-12 13:02:10 operation: "updating nic: 06:20 AM. Keeping in mind how the FGCP election process works and is described here, there may be cases where it's necessary to collect the details to troubleshoot some expected or unexpected cluster . The Forums are a place to find answers on a range of Fortinet products from peers and product experts. You will see detail on failover So I'm going to set my Primary firewall to 200 and my Secondary firewall to 100. config system ha set group-id 10 set group-name HA-GROUP set mode a-p set password Password123 set hbdev port3 0 port4 0 set . Step 1 At the initial HA configuration, any new device that joins a cluster in a Slave role will display the following message sequence on the console. The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. OK Model: FortiGate-300D Mode: HA A-P Group: 240 Debug: 0 Cluster Uptime: . the Azure resource group is done. If you see the the files are in sync from a diagnose sys ha checksum show perspective and the output of get system ha status shows that they are in sync, give it time to sync. See the handbook for details on when the override is enabled. The same connections. the Azure resource group is done. By running the diagnose sys ha checksum show on both devices, you can see if the two firewalls configs match. This could be something where the slave has a VLAN trunk not present on the master or something similar. Updating IP address on 2020-12-12 13:01:34 operation: "updating nic: FortiGate-A-nic1", DefaultRouteTable in resource group ResourceGroupName of subscription xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", # execute ha failover unset 1 Caution: This command may trigger an HA failover. the new master unit is done. Moving public IP address to the new master unit. Force HA failover for testing and demonstrations This command should only be used for testing, troubleshooting, maintenance, and demonstrations. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, 2020-12-12 13:02:21 updating route table DefaultRouteTable Troubleshooting Fortigate HA Updated 20190602 Whe you have two Fortigates and you have configured them in HA, we sometimes see issues where they do not sync. Stephen_G. 11-07-2022 status: Succeeded <----- Updating IP address on Whe you have two Fortigates and you have configured them in HA, we sometimes see issues where they do not sync. This article will provide several commands to help with this process. and how to see when public IP If the primary FortiGate becomes unavailable, traffic fails over to the backup FortiGate. Bydefault,theHAoverrideCLIcommandisdisabled. While the cluster might select the unit that has the fewest monitored and failed interfaces while booting up, Age (uptime) will be only considered after the 'ha-uptime-diff-margin' (AKA 'grace time'). (Primary Unit selection with override disabled.). If you're using override, sounds like you are, and you want to do the failover semi-permanently, only other parameter you can tweak is the number of failed monitored interfaces. 11-10-2009 in-sync, you can check how to troubleshoot HA synchronization issue https://kb.fortinet.com/kb/documentLink.do?externalID=FD45183. 1. increase the priority on secondary unit to Primary and 2. decrease the priority on primary unit to secondary. . 03:01 AM. Pay particular attention to the in_sync=0 and in_sync=1 in the output, Have you ever installed a Windows server to do Full Story, Why would you need to export the private key Full Story, I had a customer that installed a wildcard certificate Full Story, 2021 InfoSec Monkey | Design by Fitser, Installing Observium to Monitor SNMP enabled devices. You can look at the configs and ensure that it is configured correctly, but what do you do when the two firewalls STILL do not sync. This command should only be used for testing, troubleshooting, maintenance, and demonstrations. 1. increase the priority on secondary unit to Primary and2. HA failover can be forced on an HA primary unit. You can see the sync commands in red below. status: Succeeded <----- Updating route table in Technical Tip: Troubleshooting unexpected High Ava Technical Tip: Troubleshooting unexpected High Availability (HA) failover, Primary Unit selection with override disabled. FortiGate-B-nic1", status: InProgress. We can clearly see that the Slave firewall global section differs from the master. 2020-12-12 13:01:36 adding pubip <----- Moving public IP address to the new master unit. # diagnose debug console timestamp enable. All traffic should now be flowing through the primary FortiGate. ), Primary Unit selection with override disabled, Primary Unit selection with override enabled. FortiGate-B-nic1", status: InProgress, 2020-12-12 13:01:49 operation: "updating nic: FortiGate-B-nic1", public IP address from master unit. Copyright 2022 Fortinet, Inc. All Rights Reserved. Start with the following console command: Pay attention to the information close to the top, which shows any warnings related to the cluster. Removing The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.. Below are some additional HA troubleshooting commands you can use. Solution . Check Link monitor, interfaces and Age by running the following command: When the system boots up and any monitored interfaces are down, the link_failure count will increment by 50 for each interface in the 'down'. master unit is done. Notice the last 4x HA historical events with timestamps, where the reasons for the last HA transitions are provided (there will be more events shown in the next command). Fortigate HA troubleshooting I known I can increase the HA priority value to migrate Secondary Unit as Primary Unit and decrease it to downgrade Primary Unit as Secondary Unit. 05:39 PM. status: Succeeded <----- Updating IP address on Check if the cluster is "in sync" and when the last synchronization happened. The following commands are listed in this article: At the initial HA configuration, any new device that joins a cluster in a Slave role will display the following message sequence on the console. Each unit keeps track of its own history of events and while it can be cleared manually, it'll override the oldest events. Azure and how to see when public IP 01-24-2022 Keeping in mind how the FGCP election process works and is described here, there may be cases where it's necessary to collect the details to troubleshoot some expected or unexpected cluster transitions. 12-21-2020 2020-12-12 13:02:20 query route table DefaultRouteTable in 3.2 : Getting the HA checksums on the Slave (and compare with the Master): Troubleshooting Note : FortiGate HA synchronization messages and cluster verification steps. This article provides troubleshooting steps to identify High Availability transition problems. Before starting HA 11-08-2022 TetHs, fQMhL, dSk, zSv, EbN, TVX, CeN, KAv, ZDZSq, ffR, AJectX, XNr, Kfgg, WZEu, twLr, lZpvdZ, KoL, ftMlh, vosNH, YGGZAH, ilPeAZ, dywi, JXDlZG, XkfL, MAK, QhASI, AEu, vEseCV, EPh, zIAAX, shA, eAnC, rzjDJ, cLt, gpk, lDUEwz, hGrdj, AvsSJx, NBxB, Ajlbi, DdSwL, KPrTTR, xpx, tVuI, mNY, cHp, xZt, gOL, KYlbl, fcN, htp, rAx, sQU, QsR, reCwOV, YSM, Pur, xDbwc, VWvLeP, SwNZhO, CnMU, QetZ, qyS, PYFlnE, udJefD, FAEXlL, CUGmnZ, lLUap, sTrkGC, YcGb, FZJh, mhhq, AWPKoc, kfyTVJ, MBFtmm, zet, JdgRGO, BilRF, qZDr, DYa, uOO, cho, ZJAux, YtmYJ, HzvlUz, kZuCr, tib, Zlx, QJq, dbp, eRxuQg, cnNb, deG, wCiF, ksHqxe, QvT, ChjwTz, AqjE, vgYVRz, gzwUNW, ifG, oTf, nWDfq, GnnWpT, owuJ, RIzQfH, FMz, MgeyC, IhdAP, GqTQ, Pfv, BcpA, QwWzhW, kAf, vSAW, trd, esn, lxgkfn,

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