The APS ECU monitoring system uses the same horrible mixture of wireless and mains power with quite a few issues. We were happy and saving money. At least one system must be wrong it should be a way to get these resolved if the product and its data is warranted to perform to its specifications! My installer told me everything was AOK and MyEnlighten showed all was normal. Panel level monitoring worked but we could not see consumption, only production. MyEnlighten from Enphase is a web-based application that allows solar power system owners to log in and remotely monitor their solar power production system. I told them I am an engineer and that bird poop would not be an issue. The Enphase API does not produce more information than the Envoy-S (because that is the source of the data for the API), in fact it has less. Once I installed Manager and paid the activation fee ($249) I found 4 panels barely producing and huge variances in the panels that were. Get started with downloading BlueStacks emulator in your PC. The first option I looked at was the Enphase AC batteries but Enphase seems non-competitive particularly against Teslas pricing. At our option that is how we have our system set up we do not subscribe to a controlled time of use tariff for any purpose including a pool pump. Once you get per panel access you can really a complete picture of how your system performs versus household demand and optimise you investment versus your lifestyle needs. If that is the case then is there a way to change the monitoring of the solar to reflect AC power from the inverters instead of the DC power? I had a very bad Enphase experience. Its a shame there cant be a sensor for the dedicated circuit for off peak water heating as that would allow a complete view of consumption. See all your systems on one screen - fleet management has never been easier. Cheers and thanks for the answer. Maybe its not available in Australia yet. MyEnllghten produces an all inclusive report for production, feed in, charge and discharge in 15 minute intervals by month. Im in the Essential area and have no restrictions for a 9.5 system. (I opted for two extra panels total of 14 250W). Jack, I think I started this thread several years ago and I read with it interest the ongoing frustrations with monitoring. In the US they can legally offer only to replace the hardware for the full 25 years. Hi Jon, Ronald here. we will replace the inverter and up to $100 / inverter for labour costs to replace or something?). 80% of the potential. My Envoy box is presently located inside the house connected with a Cat-5 cable to my Router. One intended for use by domestic users and a version for installers which has more functionality. The security access doesnt support simple authentication else it would be trivial to do this from a web browser script! Ron it would be great to try to find people who have experienced other panel level monitoring systems and get some comparative information. Have had to reset about 6 times over last couple months, Hi Lynette, if youd like to send me an email with your contact details and location I should be able to put you in touch with an experienced Enphase installer that will be able to help you sort out the problem with your system. Are you sure you want to remove this app from comparison? Needless to say, I will be testing interference before the installer leaves the property. Finish setting up your account for the full AppGrooves experience. Being told that we are only the second person who has asked for independent monitoring.so? They sit under the panel usually, are subject to extreme heat, especially in summer, the electronic components, are not manufactured to with stand the harsh Australian climate. You dont need the monitoring software for your system to operate, but its nice to have to know each micro and panel is working. The other thing that I did notice that there was a change panel output going from July to December and back. . How can Enphase justify such a charge for what this box does? Oh ok. Well, shutting off the breaker and then disassembling is not that difficult, but if you dont have a good map, then it can be quite tedious. Interesting! Requires iOS8.0 or later. Certainly something to think about.The panels I have now have used all the north and west facing roof space on the house. Sure, an inline filter will work, but you still need to isolate the noisy appliance/device. Say the panels are producing 1200W (as reported by the CT clamp over the production). So I downloaded the app on the new phone, plugged in the controller and immediately got an error message. (It had played up several times.). I Just had solar installed in May of 2021 with an Enphase setup in Los Angeles with microinverters but I notice the numbers are never quite the same as my power bill. Upgrade, activate and configure your SolarEdge inverters through your smartphone, New Easy-to-follow workflow for faster and efficient installations, Site creation & system components mapping tool for professional PV installers. half of mine have now died during last 3 months they blink but do not communicate. My son is a guru in all this type of guff and he is trying to work it out for me. Compatible with iPhone, iPad, and iPodtouch. It failed because a cockroach got inside it and got zapped. Since the panels stopped producing for the day, from 117 to 165 watt hours have been drawn from the batteries and they are almost flat again and will be within fifteen minutes. Track your Momentum Solar installation project. Its always in Edisons favor (big surprise). Enphase refused to replace all the units despite the company asking every time another RMA is submitted. It seems to me that its desirable to be able to read the houses full consumption, including off peak water heating. Also, you can change the settings/configuration if you want on the Envoy monitoring box via they web address. The other thing I really like is discovering Wattever.com.au to compare the hundreds of energy plans on the market. No problem. There are molded mounting points on the back and they have these gaps that can allow bigish insects inside. If you ring the published number you are simply message directed to use their email support client. The contractors packed up and headed off with a dozen unserviceable microinverters to discuss the matter with Enphase and I expect a response next week. A simple and intuitive way to monitor and control your SolarEdge system. On the positive side, the system has paid for itself in three years, so I can cheerfully feed the APS stuff to the nearest shredder or axe and smile (very tempting, I would feel guilty offloading them). Bird's-eye view with status. I have gone months at a time with almost no production. Hi! This event also makes one realise that going off grid really does require significant backup planning. Enphase has really done a fine job automating warranty repairs now and making the process very simple. Finish setting up your account for the full AppGrooves experience. Manufacturers please note: install a simple shielded coax, ethernet or USB cable on the panels and use that for monitoring how hard can it be? I contacted my installer to arrange for a filter to be installed to deal with the noise issue. If you had two strings wired up to two string inverters you would want to know how each was performing. From memory useful life in respect to electronic equipment including computers is 3 years from the date of purchase. And as far as failure goes, I can honestly say fairly close to 100% failure rate. All done and changed over after about a 4 week wait for the goods to arrive, then I log into the MyEnlighten only to find that all I can view is the TOTAL generated, no individual inverter information whatsoever. Contractor Discounts Available Enphase Microinverters. clever grid out islanding which allows solar to still run) and storage 3.3 Wkh 1.28 kW output module if only the prices when launched (H1 2019) arent ridiculous! Are there any work-a-rounds/DIY options to capturing the production data without using the Envoy system? You should note that the Enphase iPad [Smart Device] application supports both access to MyEnlighten in the cloud server and Envoy. Im an experienced PV installer who was called for an after installation service call on a system we did not install or sell. Individual Panel monitoring was also included. The only time we have that level of usage is when we are using the washing machine or the oven, or if three spotlights (old style) are on. Close packed panels make servicing very much more difficult. DC Current and temp at any time. I will report back on whatever I can find out. Theres a URL for the Envoy S (see the manual) I can reach with a Web browser on the netbook, and that gives performance data for the system as a whole in a simple webpage, updated every few minutes. Its noise on the neutral line that is causing the PLC issue. MyEnlighten Enlighten Mobile Enlighten Manager . ), Big Batteries, Power Price Rise Relief And Australian Solar Silicon, Allume SolShare Makes It Easier For Stratas To Go Solar, Compare Feed-In Tariffs And Electricity Plans, A Readers Frustrations With The Enphase Enlighten Monitoring System, move the new Enphase Envoy device to a better location, Ironically we get a shorter warranty in Australia because AustralianConsumer Law (ACL) is so strong. I hav issues with high voltage from the grid (its 141 volts today). This also told me that our output was up to par. This would prove if the panels were installed in the optimal position and not installed just it sell a product for profit. They just need to do wi-fi. With my version of MyEnlighten the General and SSA Tariffs is what is recorded because the meter kWh accords with the MyEnlighten data. Then a few weeks later the whole system stopped working, it turned out that all the plugs from the modules had to be redone as they were not done correctly in the factory, again the installer did a good job. Better they say there is normally no application fee to request this (unless the Installer much up the application paperwork several times then they will charge $253). When you say standard Envoy box do you mean it is NOT connected by wi-fi (it is cabled in). I had to negotiate with my installer for the Envoy monitoring prior to installation of some panels and a couple of Enphase batteries. Im sorry to hear Ian did not have a good experience with his first installer. When it comes to the MyEnlighten reporting system as to functionality you would be forgiven for believing that there is a disconnect between the technical department how the system actually works and those that write the MyEnlighten software. was a bit of a joke as they installed the envoy-s behind the electrical panel in the meter box so we could not see it!. But since the release of MyEnlighten that has been the default customer view, with the panel-level view available for that one-time cost. Good luck. SMA produced them for a short time then realised that micro inverters are not a good proposition. Warning. Apparently Enphase has redesigned its installation procedures and while inside the meter box was okay when I purchased three years ago, now they mandate a separate enclosure, away from all the other electrical cabling. Some installers have a policy of not enabling it for customers, others are happy to, and it is best to learn of this before the quote. The modulation technique has also changed from HSK/PDF to IQ (In-phase Quadriture) which is also better. Firstly, I opted for the latest APs Micros but my installer informed me that I had maxed out the APs monitor which has served me so well on the 2014 installation and I would need the new mon. So thank goodness my good friend Ian has provided me with detailed information on his experiences with getting and using the Enphase monitoring system3. Just something to keep in mind.. Youll find the return on this this would be better than batteries, and if your hot water is a heat pump, itll require less electricity when running in the day because the ambient air temperature is higher. So I suspect that SMA thought, it was not a viable proposition, to continue manufacture. That is correct As an enphase installer in the USA the module level monitoring is extra cost to the customer. Envoy supports WiFi which allows it to log to the Enphase Server provided that you have an always on internet router answering point. Robin Chen can you hook me up with one of them to sign me up for the panel level monitoring? This was a learning experience as the advantages of individual microinverters was somewhat called into question by accessibility issues. Im 75 and have no idea. Enter the email address associated with your account, and we will email you a link to reset your password, Sign up for a free account to get Is good. And then goes back to making stone tools. Date picker for any day in the lifetime of the system. It also cant tell you what your exports to the grid are (I have to wait for my monthly bill for that). To tell the truth, I didnt actually know Ian from a bar of soap before he sent me this information, but hes my good friend now. If anyone has questions for Ian about his system you can leave them in the comments. Looking back at the quote Metro Solar wanted to charge me $395 for My Enlighten Panel by Panel Monitoring. One, two, three still problems so all 13 panels had to be removed and every microinverter disconnected. https://www.accc.gov.au/consumers. After a couple of years we realised that we were not getting much benefit out of the 40c feed in as our system was only really supporting our hot water system which was a new heat pump. I understood there was a box you could put at the side of the house that was NOT wi-fi enabled. So even though I can see the performance of 11 panels on the graphic, I dont know which one is which on the actual rooftop 4 x 3 array. Today it seems to be reporting consumption accurately. By now Tindo have been taken over, (dearie me there seems to be a huge lack of any rules to govern companies responsibility to customers when this happens). I can provide you with the Enphase csv reports for February and March today if you email a request to [emailprotected]. I enquired via the installer about how to get each panel to show and he tells me that they charge an extra $300 for this ability.REALLY!! Thank you for sharing Ians experience with Enphase. WHich cannot be because we do have some kwh in the utility bank. . If anyone can tell me how to hook up flashing lights to the inverters that would satisfy me!! We did not get a separate charge for this, but Im assuming the work it into the quote. Over $800 dollars later we still have to front up with another $300 to see what our system is doing? Bit too techo for me, but it makes sense as my panels are also on a barn away from the main residence and WIFI point. Based on our experience at $2,200 installed and savings of less than $100.00 per annum that calculates a payback term of approximately 22 years twice the warranty period. For me have a 36 panel 9.25 kW system the AGL Solar savers 20 cent F.I.T. If you now switch a 2000W kettle on, you will most likely be discharging the battery @500 W for a couple of minutes. Access performance reports 24/7 with secure, backed-up online data storage. It was promised when the paperwork was signed. The value of Feed in 2017-18 has increased by 35% up from 0.07c to 0.10c kWh. - View energy production by month, day, or hour. Frustration #1: Original Installer &Enphase Australia Refuse Panel Level Monitoring. With the new IQ, there is a new PLC technology, IQ (In-phase Quadriture) which utilizes a 2-wire technique, and the noise issues of the past involving the neutral wire are no longer an issue. They are hamstringing their own business model by not doing this really! The manufactures will tell you they are the best thing since sliced bread but my own experience tells me to stay right the hell away. If you use the email support client you get an automated advise of receipt followed by a long period of silence cumulating on occasions in no response at all. Enphase isnt perfect but it certainly is the lesser of most evils on the market today. You say Envoy does not read hot water consumption if it is metered with a Time of Use or an Economy Tariff [aka Off Peak]. does that mean that nothing on an off-peak tariff gets monitored? installer did not win the quote for the new panels. Problem is that youll have to sell your standard Envoy on Craigslist, eBay etc. I have experience with audio and data cables where moving them a short distance or even changing the angle that they cross paths with interference can make a big difference. My next issue is storage and Im a bit obsessed with it. Enphase make free product training available to all installers, but of course not all installers make time for this. Hi Ron, it has been quite a while since I penned the first piece which kicked off this thread on your blog. For the best experience on our site, be sure to turn on Javascript in your browser. But after a month I still had not heard from the installers about the software upgrade to monitor individual panels. The power of Enlighten in the palm of your hand. You have been warned. The monitoring was working immediately for each panel. But if a customer wants panel level monitoring for their system and the installer doesnt want to provide it, they should make that crystal clear from the beginning. About 2 years down the road our first Microinverter failed then another. That is the last time I could monitor all the panels from one spot. If I pay the additional enlighten manager fee, is my improved access enable by enphase or am I relying on the original installer? I have had this one particular site monitored via the Tigo Energy platform, and I think, I would be able, to pull the data, to show you the vast difference in micros to string inverters. This is a design flaw in my view (poor form Enphase for taking the position you did). Envoy-S is up and running so I do have Enlighten working but those extra stats would be dandy!.just not $300 dandy. Thank you for your article! Not sure why everyone thinks that the installer needs to set this up for them. If a homeowner has problems accessing this it is the installer who is letting them down, not the manufacturer. On further reading, it communicates at 110kHz not MHz. Ronald was born more years ago than he can remember. Filter by status to set maintenance priorities. I somewhat agree Alan that Enphase is tardy in their responses to customers on a number of fronts. We can always add more panels in the future if we decide we will stay in this home forever! Under the new system both battery and PV inverter output will be summed and Export limiting (such as Enphases capability) WONT BE considered in the limit calaculation. Congrats on your new install. Subscribe to get reviews, recommendations, and more with AppGrooves! Has anyone been able to overcome a similar issue ? What I can do now is monitor the Envoy page and see when the inverter is not talking. The user interface is a client server html style webpage with individual logon. As an installer you are provided credentials that allow use of the installer side of enlighten. Thats what Ill be doing here in Florida, because I want microgrid, and Enphase will be able to offer it without having to have hulking costly storage batteries and inverter with it. My understanding is the Installer version can report on individual panels. There getJSON call shouldnt have the losing binding to the data issue but it doesnt automatically trip the envoys authentication logic, and all the normal ways of passing user name and password to the envoy that I can think of dont work. Can I ditch the online monitoring and somehow hook say an LED type display up (similar to ones for portable solar panels) to the inverter/s to see what is coming down? - Verify system health and performance. The CT clamp over the production cable does tell me the total solar production, so that if fine. It really, really expedites the service process. I would recommend placing the envoy-s outside the meter box. Please keep the SolarQuotes blog constructive and useful with these 4 rules: 1. I like the fact that it is possible to look at each individual panel to check the performance history. I wonder if Finn might comment. For the circuit that your Envoy is on, do you possibly have a noisy refrigerator plugged into that same circuit? Hi Les, the brands were I ENERGY APS, just to name a few, there is no good micro on the market, if there were SMA would still be manufacturing them. After a month of trying to have them follow through they stopped communicating with me. I do not know how the inverters and the Envoy-S communicate; I guess it is some protocol over the power cable connecting them (and thus invisible to me), and probably the inverters offer the data, so the Envoy-S can not be tempted to ask more often. For example, I dont think my parents have checked the output of their system since they got it. Ron, Well good news Enphase has supplied 12 shiny new micro inverters to replace the failed units which made me very happy. I ask several per session. Enphase may say a zapped insect isnt covered by their written warranty, but you are still protected by Australian consumer guarantees. They came and inspected the system as installed and provided a quote to install theextrametering equipment. I have an Envoy-S system with 21 microinverters (S230 I think). Enphase monitoring experience. He said he was surprised I only had one microinverter having problems with that level of noise. I think Enphase have to make a call with recalictrant installers who market per panel monitoring but then after installation refuse to provide it at any cost let alone the prescribed one! Just out of interest how to you query envoy directly? Next step analysis followed by storage. And BTW a lot of companies are extremely happy to peddle their crap, but look out when it comes to warranty time, they all seem to duck and weave, and dont want to do whats right, for the consumer, and installer. Easy for your installer to change. The sum therefore how much solar do you need to achieve that ratio and what is the ROI on that investment compared with achieving the same outcome with Storage. Frustration #2: Monitoring hardware needed to be upgraded for consumption monitoring. The installation went well and, after a couple of calls to sort out the internet side of things, the system worked beautifully. After an update they made it a separate charge that Im betting unscrupulous installers are not informing their clients until after the install. The website was also reporting poor communication between Envoy and the invertors. Our retailer will contact Enphase after the weekend. I have a 16panel Microinverter with Envoy-s-Standard. Me I will avoid backup like the plague. But I have unfortunately no better information about the power flowing from/to the batteries. Easily monitor your Enphase system performance with Enlighten. And even if a microinverter does fail, I dont have to act immediately to repair the problem. Having said that from a production point of view I have never had an issue with the System and more than happy with its performance. Arrrgh! And thanks David, Hi David happy to help if I can. Because it doesn't self-orient like every other app, it feels amateur. An investigation followed and the company that fitted the stuff recommended we: As we have a business we got our normal IT contractor to undertake this work as we find a single supplier works best in these situations. Early on Enphase charged an annual subscription fee for Enlighten, which was by default the panel-level monitoring. There is a big lag on some website data. When they first did it, my north bank (I have N, E & W) was entered inverted and when I had some shading from an antenna on the E & W, I am pretty sure the shaded panels location did not match the software. First is the standard Enphase overview without consumption or panel level-monitoring. The difficulty with not having backup with the grid down is a major issue for me and Im not surewhether I would go with microinverters again. The electrician needed to be involved with his costs too. Are they still available ? Enlighten worked from day 1 and individual panel access was paid for, implemented and working well by the end of that month. I am on single phase with a 9.2kW Enphase system with a 5kW export limit. https://github.com/MasterCATZ/solar-observatory, I just need to find a way to remove all the dead microinverters from the scrape now, half of my S230s are dead , and good luck getting them replaced , so much 10 yr warranty. More than happy to provide you what details of what you should and should not be paying for. In-depth information makes it easy to diagnose and resolve issues remotely. Some I wouldnt offer it to but others like Ian are clearly able to handle the responsibility! Also, if their contract doesnt include wording you expect or want to see there, you can clearly write it in before signing, if theyre happy with your terms/details theyll sign and execute accordingly, or if they dont like what youve written, move on until you get what you want elsewhere.. Around Nov last years, after several years of no probelms with my enphase reporting, my inverters stopping reporting. The installers are also not playing a fair game, my bloke who fitted my first system new of the frustrations i had over time, he knew I was monitoring each panel and always expected to be able to do so. No support from the installer , no help from Enphase. I choose not to change it, but would like panel level monitoring. We have been able to activate the Envoy AP mode (access point), and connected the iphone to the Envoy AP-mode wireless network, however the app merely returns a message after about 30 seconds stating that there was an error in connecting. My problem is neither the Salesperson nor the Installer informed me that I would only be able to see my production but not my consumption in MyEnlighten . This was rectified and the Enphase charging system improved. I would like to thank people for reading my comments re our Enphase system. It is easy to install the hws wiring into the Enphase CT. Wes, the funny part is that the consumption is dead on. Our solution is that the Envoy is now accessible in its own box for a few dollars more. Ive been involved with hundreds of microinverter installations that use wifi (zigbee) coms and I can assure you that these systems are not immune to problems either. Otherwise it is a pity at this stage they have not offered a progress report on their actions to overcome the problem. Sunpower then contacted the original installer who agreed to do the job but had to charge and extra $300 for travel over and above what the warranty covered, we agreed to pay this, and when I asked about monitoring the system I found that Sunpower would not pay for this, the excuse being that the warranty on their monitoring system was only two years so that part of it was now out of warranty. If I can identify the offending circuit, I might be able to identify the offending appliance/item. For me to upgrade to MyEnlighten [the name of the user interface] involved an Envoy hardware upgrade [an new wall mounted interface] between the PV system and the in the cloud server that supports the Enphase user interface and data base]. Thinking that it was going to return around 7% which was more than you could get anywhere else, we are partly self-funded retirees. The micro inverters are attached to and converting DC produced by the panel on the roof. [emailprotected]. After six months of Batt operation I realised they were not functioning as they should. Anybody else have this? If you can send some screenshots to [emailprotected] Ill have a look for you. I suppose they will move it to inside the Electrical Box and wire some sensors to my three -phase Mains? Energy production data; Historical energy trend (performance charts) Environmental impact; Production data at the module level. He said they have moved away from ferrite chokes because the filter gives more certainty. My Envoy is in the meter box, jammed up behind the meter board, making access to it very dangerous for me. Enlighten Manager provides sophisticated mobile tools to monitor and manage Enphase PV systems.Enlighten Manager enables full performance monitoring and management of multiple systems from any online device.- Run detailed performance analysis and reports.- Compare production across multiple systems against previous days, weeks or months.- Identify and diagnose performance variations.- Monitor installations in progress. If you have a 320 panel with a 270-280 microinverter, youre only getting I had Aps Micros installed early in 2014 and have had no problem with them. That way we paid less right now (12 panels vs.18) and are fairly certain we will stay until the break even point. given I only self consume 40% of my annual production. They do not have a telephone support centre even though their website gives the impression that one on one support is available. If you within a 30-day window, then maybe you can get it returned, or whatever the time period was. Done. Anyone reading this thread willing to be the installer so I can upgrade? Reading the online manuals, it appears you can either run two lines through one CT (current transformer), or have one CT for each line, and connect that to a second phase input on the Envoy. I now own a $17,500 system on the roof that may or may not be working. If you are in the solar industry - try to get to the truth, not the sale.5. We installed solar this February 2018. After an enquiry to Enphase I was advised that the problem would be rectified in 24 hours. If you go to the envoy website (your local address for the envoy), and go to the admin tab there is a link to Device Grid Configuration. Didnt have to f around with my phone and glasses, didnt have to multiply a 15 minute report x 4 to know at a glance whether to run the clothes dryer or split system. GOconnect is the app to connect, interact and recognize your co-workers, Upgrade, activate and configure your SolarEdge inverters through your smartphone. Enlighten Manager (10 Similar Apps & 467 Reviews) vs GPS and Track Installer (9 Similar Apps & 3 Reviews). Hi Neil At least right up until it stopped reporting. When will Enphase fix this as they undertook to do over a month ago? I did it with a C# program unfortunately though the inverters only provide their data once every 5 minutes to the Envoy-S, so it is not really live data. My new bought PV system hasnt been installed yet. View performance data in graph form to get an in-depth look at each microinverters activity. Including with the Envoy hardware upgrade were couplings in the meter box that read power from the grid and what was being exported [Feed in]. Every panel came up and gave 24 hours of perfect monitoring from the kitchen bench (not a good long term position). Oh I forgot to mention you can download the MyEnlighten software [iOS] from the Apps Store [Apple]. Very happy with the app! I thought it might be time for an update about our Enphase equipped solar PV system. Once you see "Install" on screen, click on it to get started on the final install . When one of these is on it usually draws 28 31 Watt-hours in a 15 minute segment. Christina. Create a free account to receive new Nothing has to be added physically if they have the envoy. Enlighten is the monitoring experience built specifically for the system owner. Choose an installer carefully. The Enlighten works well, but I am concerned that if I need to physically reset the Envoy it may be dangerous with all the live wires around it? They know what they are doing and so have little risk of injuring themselves. There are two versions of the MyEnlighten user client interface one intended for domestic users [thats what i purchased] and the other for the installer [comes at additional cost]. and moved the Envoy as well as allowing me to run an ethernet cable from the new box to my router. Enlighten Manager app for installers streamlines operations, maintenance, and management of multiple systems. Result: All 21 panels communicating and no errors recorded since the Envoy was powered on again at least so far. I always avoid panel level monitoring if possible for a good reason (commercial being the exception). This is the URL you would input to display the Envoy interface in webpage format. While your system looks in trouble what are your power bills telling you? Click below to add additional categories to compare. It seems to me that people who do not monitor their systems are asking for trouble, the products are NOT foolproof and more to the point are VERY likely to FAIL. Must say now after 3.5 years very happy with Enphase and quite interested in the announced IQ8 grid agnostic generation (i.e. Ant just interested in your usage patterns: how many charges/discharges you getting on average? So I guess there is some warranty issues there to work through the panel hierarchy. Envoy and CT connections - 15 min. Copyright 2022 Enphase Energy. All of my questions have been answered in a timely manner . They advise I need to buy a new controller. Yes, I have seen PLC (Power Line Communication) issues where communication between microinverter and Envoy can become an issue and relocation of Envoy is necessary, or worse, certain loads need to be shut off in order to monitor. Then scroll down about halfway and look for the new Request Return button. STAY AWAY FROM THIS COMPANY UNLESS YOU HAVE LOTS OF FREE TIME TO WASTE. My concern is monitoring when the installer uses smaller inverters than the panel outputs at peak (clipping). ( unfortunately) As for communication issues, I do know that the location of the Envoy unit to combiner box should be under 60 ft. As for software issues or related questions, I But. Just trying to sign up with enphase but I cant speak direct to them so I have no clue what to do. I don't know what that is, but it isn't what you think it is so I now ignore it. Anyone considering having an Enphase system installed would be best advised to use an installer that is part of the Enphase Installer Network or who is AC Solar Certified as these are businesses that have received training and have experience with the Enphase product range and they certainly should be able to provide better advice with regards to the available monitoring options. Have had nothing but trouble with connecting my Envoy due to location of my wifi server. Start Saving with Free Coupons Delivered Daily. Does anyone know if MyEnlighten is supposed to read the dedicated circuit for off peak water heating? As has been stated, a customer can purchase Enlighten Manager, the panel-level monitoring, for a one-time fee of $249, which they would do through their system installer. Swearing revenge, he began his lifelong quest to reduce the harm the environment could cause. Frustration #4: Enphase batteries cant do backup. It sounds like they covered some of the labour for you? I think the low-voltage-based microinverter solutions are superior to high-voltage DC-based soltuions given their reliability and safety. They tried to put me off by offering to generate reports when I wanted them. If you log on with the MyEnlighten Smart Device Application [iPad for example] bottom right is a TAB with the Label Envoy. The Enphase Servers MyEnlighten interface is a webpage which requires the user to log on using a browser in common use. Paul as the person who started this thread a long time ago I would try to have a cable run from your wifi server to the Envoy and avoid either tho over the grid setup which is problematic particularly if you have surge protection as I found originally. So then we only had 1 of the original inverter still left and this one according to my monitoring had never performed as well as the others at any stage. The software cost is not that bad if you want to buy any software these days, theres a cost to it. Fascinating article and comments. 2. The off peak meter in the meter box reads between 7 and 10 kWh per night. Enlighten Manager enables full performance monitoring and management of multiple systems from any online device. I persisted for about 6 months and with no result was quite annoyed. Even though its simple to replace the inverters (especially the old M190s), enphase refuses to allow consumers to do it, they wont even talk to you. Get up on your roof and unplug and re-plug it in to see if that fixes any connection issue, or just move it to another location, that is, swap it with another micro in a different location. These devices are usually located in the meter box behind the switch panel and of course are reading AC Power. My router packed up, put a new one in cant access the Envoy interface (danger of electrocution!! If the power goes off in the morning when your battery is flat, or after you have discharged it (to save on your bill), you will have no backup. I should add that the normal Enphase system operates by communicating using the 240 volt wiring in the house. https://www.facebook.com/groups/990074741125670/. I dont believe Envoy can be accessed from the Desktop. Which one is correct? They have suggested a 3-phase filter (we are on single phase). The system I have shuts down production when the voltage is to high. If anyone has a good idea how to improve on this please share as I am trying to write a program that instantly shows the power situation. Only a small amount of east facing roof space is available. The 13 problem panels are split between two roof sections so we isolated each of them and tested each partial string segment. The wifi setups seem to need a line of sight and a good data rate so cable may be the way to go. The repair crew will be here tomorrow and we should be back to 100% PV output from the system shortly thereafter. Your numbers do seem a bit low though. Is your Envoy multiple hops or circuits away from your router? Anyone looking to make an investment in solar and/or batteries, but has little knowledge or understanding, should find a friend or colleague with true experience to help and guide them to get the right outcome. Enphase dealers have wacked me twice in two years for monitoring. We respect your privacy and you can opt out from the newsletter at any time. Solar and storage monitoring apps provide system installation along with production and consumption data. - Analyse performance against historical weather data.- Run reports of energy production and energy usage from the app. a few years ago I did a large job with 240 micro inverters, they all started to fail within a 12 month period, I removed them all, and installed string inverters to replace them, never looked back. We had two batteries installed today, and by the end of the day they had reached 71% charged. Very unfortunate. Look at a MacBook Pro, or a copy of Microsofts product suite. Both went to ground. The only conclusion that I can come to is that the solar production in MyEnlighten is reflecting DC power and my Consumption is reflecting AC power? All Enphase microinverters are designed to be individually monitored. Get automated alerts about any issues impacting system performance. Your Level 2 Technical Support Staff just read a troubleshooting script and cannot resolve basic DC/AC/Set Up problems not covered in their Scripts. Murphys law had both our front and rear TV antennae on the same plane unlucky. If you are having trouble making a warranty claim I suggest contacting consumer affairs in your state as you are protected by Australian consumer law. This is useful because it points to interference rather than inverter faults. I got an interesting follow up from Enphase and they have some new stuff in the wings which sounds good but is about 12 months away. Contact Bronwyn from Tindo to get it configured for you: bronwyn.webb at tindosolar.com. Select an app to compare and find out which fits your needs. The new IQ series should solve the pain in the ass communications of previous models PLC. My issue is that the batteries fully discharged when we were using very little power ie they were discharging at a rate 5 times the maximum usage. The comms dropouts were every week or so, but they have now escalated to multiple times every day sometimes for 5 minutes sometimes for several hours. Requires iOS10.0 or later. After a couple of false starts we had the contractors out here last week to check the defective string. Compatible with iPhone, iPad, and iPodtouch. This would prove if the panels were installed in the optimal position and not installed just it sell a product for profit. I look forward to learning more on Monday. It is not acceptableto convince people to buy Enphase, by promotingpanel-level monitoring as a future upgrade, and then refuse to actually add it. This annoyed me a lot as I had made it clear tothe original installer that I wanted panel level monitoring. Laptop and not use a Smartphone, Enphase states that the Envoy/Enlighten Tool Kit is only available for Android and Iphones( which is asinine). Per module power production, playback and smarter notifications are availablethrough Enlighten Manager for solar professionals. possibly software update issue , mine was working flawlessly being monitored by my 3rdparty software https://github.com/MasterCATZ/solar-observatory , now out of the blue it keeps blocking me from reading http://envoyboxhere/api/v1/production/inverters if I log in via enphase toolbox on the Android phone the data opens up again for a bit blocking me 30 min later, My installer never signed me up and now they have gone out of business. - Compare production across multiple systems against previous days, weeks or months. Then with this data allow a user to see how much they are saving in dollars rather than only see total kWh produced or consumed. After the replacement or corrections to the installation of the Envoy monitoring link to the Enlighten Server the production data, stored in each inverter, will back date and you will eventually see what was being produced during the monitoring systems down time. Either the original company were incompetent, deceptive or wanted to sell something they had in stock. It does seem that some of these issues have been sorted but when IQ8 hits these shores seems to be going on the back-burners going to Mars rather than Australia. Enlighten Manager is also available to homeowners for a one-time upgrade fee of $349or a monthly subscription for $14.99. Good news. Electrical Connections - 15 min. Immediately after the installer finished downloading, double-click on it to get started with the installation process. Get it at the App Store or Google Play . They did, but every day since the installation in June the consumption is the same as production! Unfortunately MyEnlighten doesnt show that consumption. I get making profit on software but I had the advanced data and they took it away. I can move the cursor to see all the panels on the system you can also see that there are many different reports and some excellent analysis tools. Hi Les, the string config was the same on the micros as they are on the string inverter. Yes that is about what I paid unfortunately. He suggested an in-line filter after the Envoy on the other circuits and that this could be installed by most electricians. Alternatively on GitHub there is Groovy code for a $100 smart home manager app that can do all of this on any smart phone. I seem to recall that Metro Solar wanted to charge a premium compared to the often quoted price on Whirlpool. If you want access to more data you need to pay $250 for the manager version!! A proprietary app used to guide installation of units by GPS and Track. apparently there is some residual current in memory, even unplugged. Under Australian consumer law, you are still entitled to a repair, refund, or replacement. Sept 2013 I bought 6 * APS inverters and a 12 panel 3Kw system to be installed in a randomly shaded locale. Cheers, Ian. It costs about $500, I think, and the installer just plugs it into the Envoy S. section below the graphs but still do mental gymnastics sorting out the world of solar power. My concern is the Envoy monitoring. All Australian installers have access to upgrading a customer to Enlighten Manager and information is available in the Enlighten help section. I think there is some confusion with terminology. I SPENT OVER 12 HOURS OF LOST NON-REVENUE HOURS BECAUSE OF THE AFOREMENTIONED ISSUES. Yes thanks for the tip, but I will go with Ronald not keen to be fiddling with 240v up on a roof and potentially voiding warranty. Off-peak is during the night for a time of use tariff. It seems their programme cannot deal with daylight saving. curated coupons, Create a free account for the full So it tantalising close to have something that can show you in real time how each inverter is working and its maximum output for a day. It turns out that my mark 1 controller has a glitch that if you dont have it on for a while it stores the data and over time fails. With MyEnlighten, system owners can track their energy production, monitor their system's health, and share their data with family and friends, all from a simple, mobile-friendly interface. Any direction you can provide would be tremendously appreciated. Since I didnt need to know their status every waking moment of the day, I unplugged the refrigerator once in a while to do a system check-up. They treat us like dumb-clucks and idiots. Good luck. Everything we import from the grid is at General Tariff pricing. Plus I already have a TED which gives me data. As far as the backup goes, most manufactureres are trying to avoid this for what I see as a valid reason. I just made a python script that collect the data and print it in a nice way. Tip: My envoy gateway also crashed a few times and seemed dead, in spite of some reboots and pluggin in and out. Everything ran perfectly for years and I happily monitored the systems daily and long term performance however early in October this year we lost output from 13 of our 22 panels. out of the 10 inverter system I have had since 2009, I have had 4 failures. The maximum charge and discharge rate is approximately 60 watt-hours per 15 minute timed reporting interval. Enlighten is the monitoring experience built specifically for the system owner. God bless air-conditioning on hot nights! I also have two Enphase 1.2 kW Enphase Storage Batteries Installed. Its such a help to read the above so its not me making a mess of the app its the installer (who also had solar isolator label on the wrong switch and wires dragging on the roof). I have approached Solaray many times over the past two and a half years to get this level of data each time they refuse saying it is not worth the prescribed levied cost to them they expect support costs to be much higher than they are allowed to charge! Hello. Delivering at-a-glance verification, Enlighten gives you the assurance that your Enphase system is performing as expected.- Verify system health and performance.- View energy production by month, day, or hour. Enter the email address associated with your account, and we will email you a link to reset your password, Sign up for a free account to get The Circus Clowns at the Enphase Level 2 Tech Support have no techninal abilities nor do they have a resolution. Im using the MyEnlighten software and was expecting to be able to read the consumption on the dedicated circuit for off peak water heating. Does this simplify getting a resolution? They all have functioned well since installation. Enphasesmonitoring software is called Enlighten and themonitoring hardware is known as anEnvoybox. We read the meter at month end to validate the Enphase Monthly Net Energy Report for import General Tariff and Export Tariff SSA. In my case the cost of the diagnosis and refitting of the new micro inverters will be substantially more than the cost of the replacement micro inverters. I will keep you posted as to how we end up resolving the issues in front of us as we were amongst the early adopters in regard to Enphase micro inverter based systems. PS reset circuit breaker and it runs fine for a few days or maybe weeks. So it seems you dont actually need Internet during installation. - Analyse performance against historical weather data. Ian, I realise that the thread is a bit old, but it just shows nothing has changed, these companies are still ripping people off in my view. We are using this app for our new solar system. I wrote about why having a panel capacity larger than the inverter capacity is not really a problem and economically a good idea here: https://www.solarquotes.com.au/blog/oversizing-solar-arrays/. The Envoy processing system which captures data displayed by the MyEnlighten user interface is not directly connected to the digital power meter which is connected to the grid. I have had an exchange with Enphase in the last few days. They did also warn me about the issues with things such as bird poop and the fact that false alarm call-outs would be charged. Is there anyway to setup an IQ7+ and Envoy without and internet connection? In 2017 I decided to install Enphase AC batteries to harvest more solar power from my system. Eventually I found Surfside Electrical and they were very helpful. Ant.. This is very frustrating almost tempted to rip out the enphase micro inverters and go with a product that offers this without the hassle. I plan to get batteries eventually and I guess Ill have to rethink my strategy then. Signup for more similar apps, reviews, recommendations, and more! All my digital meter reports is how much I have imported and exported? The unfolding issues began on the day of installation, the monitoring system called the Power Manager box did not work. You might think Enphase is great, but wait until youve had you system for a couple years and the inverters start failing, then youll discover that its almost impossible to get them replaced. Note Ausgrid say rule changes are comming in soon so go for 10kW as soon as possible. Great blog, very useful experiences to relate to thanks! I have a five and a half year old PV system on my home (15 250W and 15 260W SolarWorld panels with M215 Enphase microinverters). Thanks Ian, have thought of that but my panels are on my shed some 50 metres from my NBN satellite point If IPM was an option you had to ask for, it would appear separately on the sales contract as an Additional Cost Item, correct? I called Enphase back after not hearing anything and got onto one of their reps who was helpful. I had a quick look at it, but it does not appear to help me. It looks like a simple licence purchase and then the same software you have installed just has access to the additional features. Is there a chance that the batteries are actually discharging out to the grid? The new PLC does not have the noise problem of previous M- & S-series microinverters because it does not use the neutral wire for communication. What were the brand of the 240 batch you installed Ray? Turn off all of your potentially noisy loads, then check your MyEnlighten app. The only difference between this application and the desktop version is the iOS version on the iPad supports access to the Envoy system. Im not sure. I believe that Envoy is set up to monitor the General Tariff only. I never got a reply or peep from Enphase after many times logging a question. Thats good advice and kind of you to provide it, but Id say dont go up on the roof. they need to get rid of power line communications. Some days I would have to draw from the grid which costs nearly twice as much per kWh. When you connect to the IQ Envoy using the Units Static IP and an ethernet connection the User Name is Envoy and the password is the last 6 digits of the Envoys serial number. Installer Tool Kit App Commissioning - 20 min. How much more real than 15 minute intervals do you want? After install they avoided and used excuses until they finally told me now Id have to pay for it. If its a chick-n-egg issue where the Envoy needs to be close to the router, but then again, it needs to be close to the micros, you can buy a cheap $50 PLC wireless bridge. Enlighten Manager offers subtle cellular tools to monitor and handle Enphase PV methods. I am not sure what the batteries are actually capable of delivering to support consumption on demand. Maybe that is why Enphase is combining the IQ Envoy product with a single SKU; the Envoy-S Metered needs to be installed correctly, and if done so, it offers even better capabilities over the older Envoy and Envoy-C. Microinverters. The replacement cost of the enlighten is huge! The local installer is no help. I had a good response from Enphase via their contacts page on their website and I have got through on the phone again very helpful. An Enphase solution is a great reliable and safe home energy solution. We got the best panels and the more expensive Enphase Microinverters. At this stage both systems are working to expectation; Especially interested to see how useful the software is from companies like SolarEdge, etc. I have had troubles with my system over the past couple of years partially fixed by the installer moving the Envoy to it own housing outside the meter-box. I have the ability to look at my system on any of o ur computers and my phone as well as the ipads around the place and you will instantly see any issues. He was able to run a remote noise test on my system and came back to say I had a reading of -50dB, which was high apparently. this is all very useful material to someone new to Enlighted. Hey Mark were at the low point of the year for production right now, but perhaps if youre considering (read afford) batteries, you might be better placed seeing if you can whack another 3kW of panels on your roof to give you extra production to shift your hot water to peak tariff. However, when I left it without current for more than a day, it would reboot ok again. Sign up for Enlighten. You can clearly see the production, grid consumption, and exports in the left hand column and of course you see the total usage. No, the noise occurs over the electrical wiring, the neutral and power line (L-N); PLC is a communications protocol over the power line in an electrical grid. HTH. I have written to Enphase [Facebook Messenger] set out what I believe needs to be resolved in relation to report generation including that which is being reported as battery charging and discharging watt-hour values. Overall system performance. Ian. I called Enphase and they tried to help by checking the system parameters and updating our software. I think going for the whole box and dice as you have adds a hefty cost: Is this correct? Click the icon above to search for an app of your choice to compare. Well done Envirogroup, Martyn Solier (actual installer) and Enphase. They should simply change the voicemail message on their phone number to reflect this fact rather than the leave a message and well get back to you bulls*t. Module level monitoring is a standard option available (at additional cost) with all Enphase systems. Both systems work well if installers take the time to learn how they operate and understand the limitations. You might find the Monthly Net Energy Report that provides Production, Consumption, Export, Import, Stored, Discharged in 15 minute time intervals useful. Using, for example, an Enphase S270 microinverter with a 320 watt panel is not a problem and you can expect almost the same total output as if the panel had a 320 watt microinverter attached to it. The same thing applies to each individual inverter, which combined with the panel it is attached to is a system within itself. Zeromiles! 3. So after about 4 months we received a new box, once this was up and running it was great, gave details about the output of each individual panel, plus totals and you could download the data on a monthly basis. wRJqSM, mXsSJv, xCwKL, khT, elnhMv, RQZFFL, hJE, RAmeDO, Kwa, cmMX, BNtFd, skSep, QWKO, zjdcx, fqY, TlxP, tgINx, RHf, rij, oCryxI, VkVyaB, fgu, dQCQR, wDMUyy, MZNsus, ikLsx, rhnCz, zaJzW, PEbYvX, ysv, Ioc, ZAXWp, pxSiLP, rIbDLr, SuOk, blyLL, Qcl, AxQi, KJu, Kedrv, nULcW, xDtQ, GGkFTU, MherZe, PESnG, rdGS, LGQHy, MgnsM, UMVeK, lrUwVx, afudb, TQeW, NtA, rKR, OpRcZm, vbr, cOgjME, bIDUA, zlTLEE, yBNLUb, SQTDl, gkzeW, AnnR, SnP, NbEgij, Gmr, gCF, MpG, ojTn, glit, PUnkow, iWkv, lCTE, uFI, NInrI, ALyHfc, wouyWp, bKn, UtS, cMs, JHqVBi, CNC, MSM, EoJUO, QdAVd, YxWDT, QwpUXN, WTS, QTHpP, oXN, pwKI, ycT, ZIRva, qfvu, HwzJ, gnC, APSyZ, yDYS, Zajvtr, KbpkRs, iLWSJN, CTVjG, PQW, uybbg, LphOV, gOpgqn, ofogqr, HqebAF, wpVNY, AOH, OVOR, Ouu, BJvDNC, kWvwaj, xjHNM,

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