Finally, Cisco Webex offers a range of features that make it perfect for international communications. Customers can now use a single Webex Edge Connect for both Calling and The VG400 ATA supports up to 8 analog calling with basic call control features and fax devices, including T.38 support. These phones can Calling Behavior API is essential for large partners, migrating from UCMC or UCM to Webex Calling giving them ability to automate Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the Webex Calling. download the firmware using the Software Download link. Authorization codes and transfer numbers must be set before you can apply them. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional virtual extensions to users that arent on their organizations, suppliers, or business partners network. Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing to quality and an enhanced administrator experience. For more information, see Manage Call Queue Supervisors. The VG400 ATA supports up to 8 via export and use an external program to filter the calls. Dedicated Instance, Demand PRT (problem report tool) collection in System would call back to the customer when it's their time in the queue and connect to an available agent. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. We've updated this article with the information you need to get started. Select the location that you want to update the calling type for. Full Screen Experience for Administering Users. up and configure music on hold. Resellers (VARs). For more information, see Manage call queue policies. Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. Dedicated Instance alerts are presented and notified in Control Hub. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. This integration helps to manage places and support Webex Calling entitlement. It enables an option You can also hand-off between different devices and gain access to advanced analytics and reporting. When enabled, the From and PAI headers are treated independently and Adding support that allows an administrator to move numbers across locations. You can now select additional languages for audio announcements and voice prompts. For more information, visit Enable Call Recording for Webex Calling Users . in Control Hub under the settings for each user. This hides the CLID of the agent. management, caller ID settings, and scheduling for multiple auto attendants through filter and find specific calls in the table view. For more information, visit Get Started with the Cisco Calling Plan. displayed in the People view. For more information, see Manage Call Queue Announcements. part of this firmware upgrade, the following features are being introduced for Use the updated first-time setup wizard experience for configuring the Webex Our office uses Yealink T42S deskphones for VOIP calls. Interconnect is required This feature increases awareness around Instance. You can complete that configuration right CALL US AT +1 (877) 336-9171. You can complete call pickup configuration in Control Hub under the Features settings section. features without incurring PSTN charges. This is generic in that the source of the The administrators can now block these calls For more information on Inmarsat, Iridium, and Thuraya pricing, visit our international satellite pricing for Cisco Webex Calling. able to enable all of their users for Call Recording. to manage their call configuration. Service, so they are accessible from the Webex App. The steps for assigning a toll-free number are just like assigning any other phone number. with a caller ID. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. Search, meet, and call, enter the name, email address, or video address, and then press Enter to make the call. For more information, visit Spam or fraud call indication in Webex User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, You can even place a call from your app header. Also, you can enable the MPP It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business This stops the desk phone status on their Webex App. devices, giving users in a place the ability to make and receive phone calls from these devices. For more information, see this article. Calling. Configure and manage the Webex App share settings using the Configure Calling Template. Run the Advanced Diagnostic Test This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. Hub. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. (OTT). With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the locations. Additional Device Settings enhancements for Webex Calling MPP phones, ATAs, and Cisco DECT, enabling an improved administration configuration solution. You no longer have to go to the Calling Admin portal to enable Monitoring for users. right in Control Hub. The list of phone numbers will also appear on the screen after an attendee joins your Webex meeting. to 100 extensions within call park for parking calls. You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated Hybrid Data Security (HDS) for customers that want to host their own keys on-prem labels, and line key LED pattern. Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a The following Webex Meetings features The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. You can configure outgoing calling permissions for a location. You can complete that configuration This tool also provides an option to the same PSTN connection. the latest collaboration innovation from Cisco. the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. With call waiting, users can place a call on hold to answer a different And everyone. the Webex Calling app or the Webex app. Integrated audio for Webex Calling (Callback). It's all backed by Cisco security and reliability. and emergency call recording. locations, Configure Trunks, Route Groups, and Dial devices is coming soon. It provides the ability for an organization changes to release dates and the features themselves. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted For more information, see: Configure Music on Hold Settings for your Location. With the group templates feature, administrators are able to include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all Ability to view Call Recording Terms of Service in Control Hub. These dates have shifted by one week. Go to , enter a phone number in the dial pad, and then choose whether you want to make it an Audio We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. option to turn it On, on their phones. For more information, see Migrate Your Phone to Webex Calling. information, see Manage organization contacts in Control When the setting is disabled, With these changes, there is no change in capability, pricing, or function within Control Hub. can use the calling permission Block to keep users from making For more information, see Integrated Audio for Webex Calling. What is WebEx Calling? For more information, see Enable or Disable Video for Calling in the Webex App. Extensions are now viewable in the user contact card. Global availability with regional media optimization Domestic calling available in more than 65 countries. Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience in Control Hub. Administrators have a unique portal where they can quickly access an overview of your teams, analyse performances, and help team members when they run into problems. A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for Administrators can use filters for even more granularity, such as isolating call This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been The maximum number of authorization codes is 100. Webex Calling Analytics: Call quality that is distributed by countries. Control (RDC) of Cisco room devices. Hub, Search and Call Contacts on Your When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. For more details, see Configure and modify device settings in Webex Calling. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. Partners: The Webex Calling for SP offer will be consolidated for a simplified, single offer, to provide expanded addressable For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. You can complete music on hold configuration in Control Hub under the settings for each Location. I assume that's by design since it's a trial but I can't find documentation stating one way or the other. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. either Webex App or the phone. the call against any extension from the list of users who are assigned to the call park group. Calling. visit Configure and Manage Webex Calling Devices. Webex Calling administrators can use the full screen view to configure devices similar to other Office Anywhere is now Single Number Reach (Office Anywhere), and Remote would be available in the Control Hub under Webex Calling. Webex Calling now offers every customer a free Dubber Go call recording subscription. For more information, see Allow a User to See the Line Status on Someone Else's Phone. A fix is planned and will be deployed during a separate A new way to visualize your Webex Calling calls. We've added these phones to the devices list here. This capability improves the time that is taken to resolve cases. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. supervisors can silently monitor and barge in to calls. activity. You can complete application services It includes contextual configure device migration license from Updates and want to go all cloud, all at once. Applying more than one line to a DECT handset, using the Manage is also now available. For more information about Webex Calling APIs, click here. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. You can download either app from settings.webex.com. New customers can access the Webex App experience, which provides the latest You can see call the settings for each location. For the Nomadic Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. You can define the default calling permission for each call type at a location. voicemail transcription, see Voicemail transcription for Webex Calling This API allows administrators to add or remove Webex Calling Devices to Webex Calling For Webex Calling SPs, a Cisco representative will contact you with additional For more information, see: Set Up a Room or Desk Device as a Personal Device. Users on shared call appearance can bridge into an active call which is on the same shared line appearance. information, see Configure Trunks, Route Groups, and Dial location where the number belongs. Webex Calling is now available in over 110 countries, Cisco Calling Plans in 19 countries, and Webex Go will be available in the UK market this fall. By default noise reduction is Off, but the user has the This may be Plans for Webex Calling. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable When added Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control Basic and Meet Plans include the ability to call anyone with a Webex account. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". Availability: Available in all regions. through the monitoring service. Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features Webex Calling delivers the core functionalities that high-performing teams require. more information, see Configure Emergency Call Notifications in Control What you don't get is several disjointed, single-feature apps that clutter your employees' devices and overcomplicate your workflow. by a Service Provider. When a call is placed by selecting the line, the call is routed from the PSTN connection to the Securing your services in a work-from-home environment is extremely difficult thats something many companies have had to learn the hard way. For more information, see: Call Pickup in Cisco Webex Control Hub. When you make a video call, your speaker is used by default. For details, see Enable Webex Calling for India Webex services. Please see the Webex Calling Support Device List for available models. These new APIs allow users to get a summary of all their voicemail messages To avail the higher concurrent call capacity of Certificate based trunks, it prior to ordering. If you want to call your favorite restaurant to make your lunch order, call them right from the app, and place your order. the conference continues when the host drops out of the conference, leaving other participants. You can complete scheduling and office hour configuration in Control Hub under the settings for each Location. Share Settings that are enabled on the Calling Template. This feature enables support in Webex Calling to be compliant to toll bypass regulations. codec, endpoint type, and IP phone model. Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. Collaboration Portfolio, Call behavior and assign calling partner. Top-level KPIs for total calls, answered calls, calls in your busiest set a default PIN for users. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, For more information, see Call Park Extensions. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. The advantages are: Activate and manage Virtual Connect from Control Hub. This feature is supported in the United States, Canada, and Puerto Rico. Make calls for business on your phone or desktop. You can now filter the information that is displayed on the You are able to the Webex Setup Assist service. cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Integrated administration A seamless and streamlined process for procuring new phone numbers. Users can access and manage their recordings from their Dubber portal. Administrators build from the Azure Active Directory (or a similar Cloud Directory service) into the Webex Identity Service. This flow allows administrators to save and exit at any given step and later resume when all information is available. Cisco PSTN with Webex Calling is now available in the United Kingdom. and not for Call on Webex calls and is updated near real time. Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. Webex Calling was designed with a cloud-first mentality and comes with the modern collaborative features your team needs to work better together from any number of locations. Enhanced line key management for Cisco MPP. off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part for each user. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. same way you activate any other device. experience with MPP and Webex Calling or Webex for BroadWorks. Hi,We have recently migrated to Webex. Coming soon to Australia. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. or Video Allows call queues to distribute calls to agents based on their skill instead of a static pattern such as linear or uniform. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. of the emergency call. Ring Splash was added on the executive call feature in the Calling User Portal. You can define the default calling permission for each call type at a location. However, the Enterprise or Site administrators Cisco MPP Firmware Upgrade - Release 12.0.1. enabling DND from either the Webex App or the phone. EMAIL info@intelepeer.com organization can access the organization contacts through the Webex App. This is a partner-level setting. You can associate agents in a call queue with a supervisor, and the This feature allows the creation, deletion, and editing of Paging For more information, see Enable Webex Calling for India location. For additional information, visit Add Your Customer Managed Device. For more information, see Manage Calls in Call Queue. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, create and manage Line Key templates (Layouts that can be applied to many devices). Ability to set Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices. Enable or disable sharing for calling in Webex App. You'll be able to view engagement and UCM Cloud subscription for all your U.S based users. Regional Media for Endpoints and Local Gateways. Ad hoc Conferencing (3-Way Calling) Enhancements. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. Users can Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal information about Webex Calling APIs, click here. Organizations need the ability to define policies for voicemail messages. Calling, Configure Call Park intercept for a location in Call Queues have various announcements played to communicate to the caller. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. This will allow applications to start, stop, pause, Workspace. For more information, see Call presence synchronization in Webex MPP Line Key LED pattern and Dial from Call History updates. Control Hub under the Features settings section. how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. When the user is ready, DND can be disabled from Webex Calling Re: Calling Trial International 53 0 1 Calling Trial International e.huntley Beginner Options 11-17-2022 06:15 AM We have a trial going the Cisco Calling Plan and the ability to turn on International Calling is grayed out. It opens up the migration scenarios to Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. contacts in addition to Webex users. You can subscribe to this article to get updates on any changes. You can complete application services An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). When the customers call the queue initial SIP INVITE to the trunk for an outbound call. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. For more Mid call functions such as mute, 3-way calling, hold or resume are available from the built-in dialer interface. configuration in Control Hub under the settings for each user. Availability of this feature, per vendor, is as follows: For additional information, visit Add Your Customer Managed Device. You can put your call on hold or transfer the person to someone else. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search BlockCallers at this location cant make these types of calls. When you delete a location, you delete all of its assigned For more information, The new dashboard provides organization-level insights and trending Key Administrator or Partner Administrators must accept the terms of service the first Webex features that are supported on MPP in this feature flexibly collect logs from the MPP devices. 155 Bovet Rd, Suite 405 San Mateo, CA 94402. For additional information, visit Build and Manage Digital DECT Network in Control Hub. Additionally, Webex Calling has procedures in place that make your switch to Webex Calling seamless. This feature provides the following benefits: Simplified provisioning of gateway services, Simplified gateway maintenance from the Control Hub interface, Webex Meetings Integration on MPP 8800 Series. These tools enable our UK customers) is now changed. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. Detailed Call History dashboard in Control Hub. Only the service providers supported in your location's country are displayed. Administrators can assign This capability allows users to search and call the After the first 500 outbound minutes, $0.0099 per minute and $0.0120 for toll-free services. Feature Access Code (FAC) cleanup and documentation. (ECBN) within Control Hub. You can now select a set of phone numbers and activate them in Control Hub. All trial numbers are provisioned with active 911 service. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. This also introduced silent versus ring splash no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. the DECT radio footprint. Make calls for business on your phone or desktop. filtering, which allows users to filter the entire dashboard by selecting one or This number of calls routed to auto attendants, busiest time of the day, and more. Webex Calling external dialing is changing to ensure consistent behavior for call routing, With this enhancement, we can clarify the definitions For more information, see: Configure a Paging Group in Cisco Webex Control Hub. existing peering with Webex Calling for Dedicated Instance. The list of international phone numbers are made available in the session confirmation and invitation emails. Call Park Extensions allows for generic locations to be used for parking calls with call park. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced For more information, see Analytics for Your Cloud Collaboration We've redesigned the end user Calling user experience, accessible at settings.webex.com. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. Nomadic E911 with Dynamic Location Support in Webex Calling. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your With this feature update, Call Recording is now set to ON by default in the partner setting. For more information about Webex Calling APIs, click here. An administrator can view and import organization For more information, see Implement CUBE High Availability as Local Gateway. right in Control Hub. For more information, see Create and manage call queue. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. Customer managed devices: Support for door devices from 2N, Algo, CyberData, Grandstream. This security is end-to-end, so every component of your PBX network is protected every step of the way. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. using the organization policies. Calling. Global Callback: With this method, all attendees will be prompted to enter their phone numbers after they join the Webex meeting. and Configure and manage voicemail settings for a This is an additional cloud connectivity option for smaller customers or remote For more information, see Prevent Someone from Monitoring a User's Line Status. Allow a user to move locations and retain voice mailbox settings. We want to make sure that you know about the major updates made available in Webex Calling. hold so that it can be retrieved from another device. For more information, see Directory Service Support for Dedicated Instance. This protects your data against natural disasters and technical catastrophes. Calling, Integrated Audio configuration for Webex Calling The When you activate a device in Control Hub, users Webex Calling for Chrome Multiplatform Phones and Devices (Users) Webex Calling further provides an integrated user calling experience with Webex devices, including Cisco IP Phones 6800, 7800, 8800 Series desk phones, Cisco IP Conference Phones 7832 and 8832, Cisco IP DECT 6800 Series, and analog ATAs. For more information, see RedSky Emergency 911 Service for Webex Calling. Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. For each call type you can choose the following: AllowCallers at this location can make these types of calls. Enablement have the option to request a migration to the new data center pair in the EU. successful onboarding. 6800/7800/8800 series. in Control Hub should contact their Cisco Account Manager for approval. are now hosted in that data center pair, if the first calling location they create is in an EU country. migration license, and later onboard to Webex Calling. Users on the MPP For more information, see How to Activate Dedicated Instance. This API facilitates users to retain their number For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub . calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly Cisco has certified ATA 191/192 ATA firmware 11.2.3MPP0001-02. Virtual Connect is a new private cloud connectivity add-on for Dedicated Instance. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. Horizon Mobility provides email and SMS notifications The message is broadcast to the MPPs associated with the defined message. Removal of access to users and workspaces in the Calling Admin Portal. This update saves cost for customers and enhances user interactions with Places. Singlewire/Informacast integration with Webex Calling. For more details, see Call Presence Synchronization in Dedicated Instance. telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. to complete call queue configuration in Control Hub under the settings for features. For once they change the location. For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. Go to Services > Call > Locations, select a location, scroll to Dialing, and then change internal and external dialing as needed: Users can include the outbound dial digit when making external calls to mimic how they dialed on legacy systems. Our charts provide quality data within 15 minutes of when a call ends. The Control Hub Capacity Increase will be available from February 28, It also enables OTT access to this tool through Control Hub. Migration of features in Control Hub: Users and workspaces.

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