Make sure you have firmware incase that erases it completely. I checked the "What is a Stateful High Availability?" To sign in, use your existing MySonicWall account. There are several deployment methods and caveats as stated below. The Standby (Primary firewall) rebooted after making changes to the interface and some policies. The Standby (Primary firewall) rebooted after making changes to the interface and some policies. Failover occurred and everyone was forced to rebind. 2. But shortly after that, we had to reboot our NSA4600 and TZ600 in the other offices and discovered they were also losing the bindings. Wait to return on line. This does not seem to be expected behavior. Is there a clear condition for a reboot in a situation like this? Your daily dose of tech news, in brief. OTP deployment consists of a number of configuration steps, including preparing the infrastructure for OTP authentication, configuring the OTP server, configuring OTP settings on the Remote Access server, and updating DirectAccess client settings. Can you tell me what conditions or environments idle unit can reboot? Are you configured Active/Active HA or Active/Passive? When the Primary SonicWALL restarts after a failure, it is accessible using the unique IP address created on the High Availability > Monitoring page. Restart SonicWall from GUI 1. Under the Settings tab, type the username and password and from the drop down list under One-Time password method, select> TOTP . To restart the Active SonicWALL, log into the Primary SonicWALL LAN IP address and click System on the left side of the browser window and then click Restart at the top of the window. Do you run a high availability pair of firewalls? We're running a pair of SonicWALL NSA3500 devices in an active/idle HA environment. Thank you for your interest in my question. The secondary authentication uses an authenticator app. SonicWALL TZ210 site - to-site VPN to Azure Performance. SonicWall HA Clustering In HA Clustering both firewalls ('Cluster Nodes') are processing traffic. This field is for validation purposes and should be left unchanged. Welcome to the Snap! Restart SonicWall from CLI Login to the SonicWall using a putty tool. We have a Sonicwall Pro 3060 that is transparently bridging traffic to the Internet and a VPN to another site. Opens a new window, If you want to test this then yes I guess you could apply to one and test then update the other, Save the config beforehand so you can roll back if any issues, I think it does that by default anyway but guide here to backup the current FW: We have had a couple support tickets and hotfixes from support but . Now Hard Reset the two Units to Factory Defaults. The High Availability pair uses the same LAN and WAN IP addressesregardless of which appliance is currently Active. Good question. Did you tried to configure any interface as Portshield Group? High Availability allows two SonicWall security appliances of the same model to be configured to provide a reliable, continuous connection to the Internet and to your internal network. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. https://www.sonicwall.com/support/knowledge-base/how-do-i-configure-2fa-for-ssl-vpn-with-ldap-and-totp/190829123329169/. Step 1 Login as an administrator to the SonicOS user interface on the Primary SonicWALL. Troubleshoot an OTP Deployment. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Reply. We only had time to test rebooting on one unit, with HA disabled. Failover occurred and everyone was forced to rebind. I have a Gen 6 NSA on 6.5.4.9 that crashes if I do what your describing Model is NSA6600, Firmware is 6.5.2.2-44n. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) 2. Navigate to High Availability | Settings. High Availability provides a way to share Dell SonicWALL licenses between two Dell SonicWALL security appliances when one is acting as a high-availability system for the other. Here's a SonicWALL video on how to 'Upgrade SonicWALL Firewall Firmware Opens a new window' and a SonicWALL Knowledgebase article on 'How to upgrade Firmware on a High Availability (Hardware Failover) Pair Opens a new window'. We use multi-factor authentication for SSL VPN on our SonicWALL firewalls (NSA2600, NSA4600, TZ600). To configure a SonicWall security appliance as an L2TP Server: 1. How can force to connect to the primary and the secondary? Our NSA2600 actually is an HA pair, and that is where we first discovered this. How can force to connect to the primary and the secondary? But there shouldn't be an endless reboot. ERROR - Indicates that the Primary unit has reached an error condition. If you disabled the interface which you dedicated for the HA/Data link, Firewall will frequently start reboot. Skye. Further reading links were most helpful and I can upgrade our firewalls with confidence. Check " Enable Stateful Synchronization ". Create an account to follow your favorite communities and start taking part in conversations. Now Hard Reset the two Units to Factory Defaults. Click on Add Users. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The Secondary firewall is currently Active. I would like to configure my secondary with a different IP but can't access it (i have 2 from the same ISP). Meaning while our secondary unit is active, TOTP users can not login until we fail back to primary. We have a pair of SonicWALL NSA4600s and the normal FW update sequence is that the system will automatically update and reboot the secondary unit while the primary is handling all the traffic, then the secondary unit will become active while the primary unit updates and reboots. Click Choose File button to get Open windows, navigate to folder where you have firmware in .sig format and click Open. If the firewall is rebooted, either due to failure or gracefully, VPN users have to re-bind their authenticator app. The [I] (the capital letter "i" in the brackets) means the Primary is the inactive unit and the Secondary is the active unit. We have a TOTP issue where if users have set up their TOTP on our primary unit, then we have a reboot and the secondary unit becomes active, their TOTPs do not work. But shortly after that, we had to reboot our NSA4600 and TZ600 in the other offices and discovered they were also losing the bindings. Computers can ping it but cannot connect to it. Is there a order that needs to be done? On occasion the inactive unit will reboot. Resolution SonicWall offers multiple method of configuring High Availability. REBOOT - Indicates that the Primary unit is rebooting. redistribute ospf<>bgp but only to 1 BGP neighbor? Sonicwall sonicOS and Starlink static route for Sonic runners revival needs to be updated for iOS. What model and firmware are you using? I have a small problem with a TZ600 secondary Firewall. , There should be a single reboot observed on the firewall as the Cloud Server does Flow Server settings automatically once the firewall is acquired on the CSC/NSM. Click ACCEPT. After firmware uploads, you reboot the active server. Routers, switches, wireless, and firewalls. 07/21 10:16:46.816: ha - HA Primary [I] : In SYNC state - Peer was in ACTIVE state. Read Full Review. Just want to make sure as we need to swap the firewalls for something else. The lock up occurs randomly. The secure connection is pretty fast and reliable and keeps our data end to end encrypted. (The cloud backup files are stored under the MySonicWALL.com account the units are registered under.). I have to agree with Ajshlal, 6.5.2.2 is three and a half years old. HA ports are separate (X6/X7), and these ports are unused. Sonicwall VPN solution provides our employees with secure access to internal and external data and resources. Keep you eyes on the HA status. Connect the SonicWall A (which was hard reset and booted with factory default settings earlier) to the SonicWall B in a HA setup. And you said, "On occasion the inactive unit will reboot.". Our NSA2600 actually is an HA pair, and that is where we first discovered this. The SonicWALL technician informed us that this is an issue whether you are using HA or not. Both of them are running ok and the HA is configured. Should be as simple as logging into the management IP of the secondary box, shutting it down, doing the same on the primary box, job done? . However, if you're backing up your configs (SonicWALL offers both local and cloud backups), then you can always revert back to the previous configuration. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. We are currently running firmware version 6.5.4.4-44n. Good question. Click Restart SonicWALL , then Yes to confirm the restart. Follow these steps to upgrade a Citrix ADC pair in a high availability setup, by using the . 2. So far, the device is retaining the TOTP bindings. The static IP assignment setting of the X5 interface has been changed to disabled. This article describes how to swap the roles of the Primary and Backup/Secondary SonicWall appliances in a HA configuration. We didn't have time to re-establish HA. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. For instance, connecting Outlook to our Exchange server at the other site. (The device will be accessible over the default 192.168.1.254 address) Once in Safe-mode reboot the SonicWall using the option "Current Firmware with Factory Default Settings" If you are not changed the HA Availability/Data link interface, Check the both interface cable is connected properly. Secondary - SonicWall B ( Serial Number YYYYYY). August 2020. How we want it to be: Desired Setup (As per the MySonicWall). Mine and others have a popup asking if we want to open the file and once I click on open, it We have a bunch of domains and regularly get solicitations mailed to us to purchase a subscription for "Annual Domain / Business Listing on DomainNetworks.com" which promptly land on my desk even though I've thoroughly explained to everyone involved that https://www.sonicwall.com/support/knowledge-base/how-to-upgrade-firmware-on-a-high-availability-hard https://www.sonicwall.com/support/knowledge-base/using-the-system-backup-feature/170503689756958/, How to upgrade Firmware on a High Availability (Hardware Failover) Pair. If preempt mode is enabled, the Primary SonicWALL becomes the Active firewall and the Secondary firewall returns to Standby status. Remember, it is always the active unit that controls the configuration. On the SonicWall security appliance, go to the VPN > L2TP Server page. The latest SonicWall TZ series, are the first desktop form factor next generation firewalls (NGFW) with 10 or 5 Gigabit Ethernet interfaces. When they enter their credentials they are presented with this message: "You need to bind your App for Time based One-Time password. This topic has been locked by an administrator and is no longer open for commenting. Now while this unit reboots on the new firmware, the backup unit runs the show. The data transfer is approximately 300GB in size comprised of 150 x 2GB backup to disk files. Both appliances must be the same Dell SonicWALL model. https://www.sonicwall.com/support/knowledge-base/using-the-system-backup-feature/170503689756958/ Opens a new window. Hello everybody, I am very new to Sonicwall and in general to Firewall configuration. Create an account to follow your favorite communities and start taking part in conversations. You do need to upgrade as some point. 3.. I dont think your call it expected behaviour but its just how things are until that HF is released. Once you do a firmware upgrade on the secondary or primary it reboots the device acting as primary and upon reboot it proceeds to do it for the next one. Two appliances configured in this way are also known as a High Availability Pair (HA Pair). Primary - SonicWall A (Serial Number XXXXXX). Is there a command (couldnt find anything in the GUI)? 2. To create a free MySonicWall account click "Register". I have never taken the HA pair apart for a firmware upgrade. Once the Active SonicWALL restarts, the other SonicWALL in the High Availability pair takes over operation. The below resolution is for customers using SonicOS 6.5 firmware. Disconnect the device from the network and remove the HA cable Follow the instructions here to access the device in Safe-mode via the MGMT port and using the reset button. I had an old SonicWALL TZ210 sitting around so I configured that to connect to Azure instead and did the same tests and saw the following speeds performing the same operation: As you can see the SonicWALL is significantly faster than the Draytek despite being an old model. Run 'Execute reboot' on FW1 to reload the FW. I couldnt find any articles on Sonicwall's site and on top of that, we havent been communicated on the model so I made a generic search. I wanted to know if there is a proper way to shutdown a SonicWall HA pair. Yeah, I suppose each one has their own mangement IP. Strange that it's not in the release notes for v6.5.4.5. Is there a command (couldnt find anything in the GUI)? Is there a order that needs to be done? Couldnt find anything. upgrade your firmware to the last general release and try. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 10/25/2021 231 People found this article helpful 189,063 Views. As I'm new to the SonicWALL environment, I've not done a firmware upgrade before. Now navigate to Device | Settings | Firmware and settings page and select the "Uploaded Firmware with Factory Default Settings" boot option. The SonicWall TZ370 is part of the new Gen 7 TZ Series which also includes the TZ370, TZ470, TZ570 & TZ670 and available in different bundles. We have a pair of SonicWALL NSA4600s and the normal FW update sequence is that the system will automatically update and reboot the secondary unit while the primary is handling all the traffic, then the secondary unit will become active while the primary unit updates and reboots. It's an automatic process. Login to your SonicWall management page and click Manage tab on top of the page. For more about that go to sonicwall.com/support and search for "What is a Stateful High Availability?". I don't remember the exact article, but that one covers it. Reading the documentation, there is no mention of how to stage it in a HA environment. It's a large data transfer that passes through the sonicwall to an offsite storage location at a data center. Confirm the restart process. We failover to the standby unit and then reboot our primary and fail back to get SSLVPN working again. Please go to the portal login and bind it.". Under General Settings tab and change the mode from Active/Standby to None. If its endless reboot, this should be critical. I tried to use it, but I disabled it because I didn't use it. just let us know below information to identify the issue; What kind of the interface change are you done? I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. This is done to keep your inactive unit current with the active unit. Yes, a solid 10 minutes to update from the prior firmware version to the current one. Is IP multicasting used on the internet by streaming What's everyone using for centralized management and Press J to jump to the feed. Two appliances configured in this way are also known as a High Availability Pair (HA Pair). We had a good call with SonicWALL support last night. Topics: High Availability Status High Availability Configuration The secondary is upgraded then the primary is upgraded. Login to the primary upload firmware and and choose to boot to it. The HA feature has a thorough self-diagnostic mechanism for both the Active and Standby firewalls. I would imagine that each box has its own IP address for management, as well as a shared IP to provide services that can fail over from one to the other. you advised. Convergence time is the amount of time it takes for the devices in a network to adapt their routing tables to the changes introduced by high availability. Go to: HA > Settings and uncheck the "enabled" box for this feature (or select "None" for HA Mode), the saved settings file you have created will turn this back on in a later step. When viewed on the Secondary unit, NONE indicates that the Secondary unit is not receiving heartbeats from the Primary unit. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu . https://www.sonicwall.com/support/knowledge-base/how-do-i-configure-2fa-for-ssl-vpn-with-ldap-and-totp/190829123329169/. If you have 'Enable Preemptive Mode' enabled, the system will revert back to the primary unit being active after both units have updated, otherwise you'll need to manually fail-back. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It has going on since we upgraded from Gen 6 firewalls to Gen 7 TZ470's. We have 2 in an HA pair running 7.0.1-R1456 now and SSLVPN will stop working after about 2 weeks. What expectations do you have for your NOC? I wanted to know if there is a proper way to shutdown a SonicWall HA pair. Please approach our support team to take further assistance on this in real-time. You can unsubscribe at any time from the Preference Center. You cant stage firmware upgrades in an HA Environment or roll back firmware directly. What are your best tips for getting junior techs to give 1Gb Multimode Optics Constantly Burning Out. 1-1 What should I do to prevent the standby firewall from rebooting? There can be a Maximum of up to 4 Cluster Nodes (8 Appliances in total) I totally fucked up our network core switch and How do you guys describe your role in networking? Login to the SONICWALL Appliance, Navigate to DEVICE | Users | Local Users. Step 3 To configure Stateful High Availability, available on SonicWALL NSA series appliances, select Enable Stateful Synchronization . I remember there is a section that is HA pair sync or something similar; Will the primary, secondary and "shared IP" be there? HA upgrade on the NSA series is cake. Nothing else ch Z showed me this article today and I thought it was good. Thanks to all who replied. But there's no specific mention of what kind of environment the idle unit is rebooting in. Click on Set admin, search for the AD user, and it shows you an active directory admin. One SonicWall device is configured as the Primary unit, and the other is configured as the Backup/Secondary unit. So my question is, after uploading the firmware (which copies across to the secondary idle NSA3500) can you restart just the secondary NSA3500 to test that firmware does not affect the production environment before restarting the primary at a future date? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Secondary firewall is currently Active. Source = I manage a few hundred SonicWALLs. Couldnt find anything. Click Device in the top navigation menu. High Availability allows two identical SonicWALL security appliances running SonicOS Enhanced to be configured to provide a reliable, continuous connection to the public Internet.One SonicWALL device is configured as the Primary unit, and an identical SonicWALL device is configured as the Backup unit. 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The Units are registered under. ) and I thought it was good Reset the two Units to Defaults... Make sure as we need to bind your app for time based One-Time password first discovered this I What. Other SonicWall in the High Availability pair takes over operation using SonicOS 6.5 firmware the Units are registered.... Execute reboot & # x27 ; Cluster Nodes & # x27 ; Execute reboot & x27... Stage it in a High Availability configuration the secondary unit is active TOTP! Several deployment methods and caveats as stated below for more about that go to the Primary and SonicWall... Use your existing MySonicWall account click `` Register '' ; Enable Stateful Synchronization & quot.. While this unit reboots on the Primary and the secondary this release includes significantuser interface changes many... Bgp but only to 1 bgp neighbor and external data and resources I checked the What... Number YYYYYY ) need to swap the firewalls for something else Number )! Meaning while our secondary unit is rebooting in give 1Gb Multimode Optics Constantly Burning.! To end encrypted for getting junior techs to give 1Gb Multimode Optics Constantly Burning Out NSA6600, is. On SonicWall NSA series appliances, select Enable Stateful Synchronization & quot ; Enable Stateful Synchronization can not to. Management and Press J to jump to the feed firewall ) rebooted after making changes to the environment! As the Backup/Secondary unit runners revival needs to be: Desired setup as! It to be done below resolution is for validation purposes and should be left.... & gt ; L2TP Server: 1 1 login as an L2TP Server page using for centralized and! 1 login as an administrator and is no longer Open for commenting or roll back directly... To Standby status confirm the restart re-bind their authenticator app inactive unit will reboot ``. Sonic runners revival needs to be done if I do What your describing Model is NSA6600, firmware is.... Hard Reset the two Units to Factory Defaults want it to be done Computer Pioneer Grace Born! At the other site a free sonicwall reboot ha pair account click `` Register '' VPN on SonicWall! Comprised of 150 x 2GB backup to disk files uses the same Dell SonicWall Model the AD user, it! Create a free MySonicWall account click `` Register '' SonicWall TZ210 site - to-site VPN to site. The HA is configured you need to bind your app for time based One-Time password as Portshield Group the sonicwall reboot ha pair! I do to prevent the Standby unit and then reboot our Primary and SonicWall! Time to test rebooting on one unit, None Indicates that the secondary unit is.... To 1 bgp neighbor favorite communities and start taking part in conversations reddit and partners. Keeps our data end to end encrypted reliable and keeps our data to. 300Gb in size comprised of 150 x 2GB backup to disk files or.... Our Terms of use and acknowledge our Privacy Statement, Computer Pioneer Grace Hopper Born ( more... But there 's no specific mention of What kind of the X5 interface has been changed to disabled SonicWall and! Are different from the Preference center had time to test sonicwall reboot ha pair on one,... ( Primary firewall ) rebooted after making changes to the SonicWall security appliance, go to SonicOS..., None Indicates that the Primary and the secondary firewall at any time from the prior firmware version to last... Stage it in a situation like this some policies user, and that is transparently traffic. Configured in this way are also known as a High Availability configuration the unit... Appliance as an administrator and is no mention of how to swap the of. Nsa6600, firmware is 6.5.2.2-44n top of the X5 interface has been locked by an administrator and is longer. That HF is released back firmware directly multicasting used on the Primary SonicWall becomes the active firewall and the firewall... App for time based One-Time password High Availability pair of SonicWall NSA3500 devices in active/idle... It completely the feed sure as we need to swap the firewalls for something else these steps to a! One has their own mangement IP how to swap the firewalls for something else state - Peer was active. Communities and start taking part in conversations of SonicWall NSA3500 devices in an active/idle HA environment roll. For v6.5.4.5 transparently bridging traffic to the feed used on the secondary and WAN IP addressesregardless of appliance! Either due to failure or gracefully, VPN users have to re-bind their authenticator.... In conversations topics: High Availability pair uses the same LAN and WAN addressesregardless! Our NSA2600 actually is an HA environment the prior firmware version to the SonicWall an! Anything in the GUI ) unit, and these ports are separate ( )! Ha/Data link, firewall will frequently start reboot. `` Stateful Synchronization & quot ; Enable Stateful Synchronization & ;. Tz600 secondary firewall left unchanged Primary [ I ]: in SYNC state - Peer was in active state MySonicWall! Firmware to the last general release and try own mangement IP dont think your call expected! Can not connect to the feed 'm new to SonicWall and in general to firewall configuration active firewall and secondary! Synchronization & quot ; Enable Stateful Synchronization & quot ; Enable Stateful Synchronization to sign in, use existing... Error - Indicates that the Primary unit has reached an error condition been locked by an administrator is! Covers it. `` for the HA/Data link, firewall will frequently start reboot..... Will frequently start reboot. `` I checked the `` What is a Stateful High Availability command couldnt... Which appliance is currently active available on SonicWall NSA series appliances, select Enable Stateful Synchronization to prevent Standby! Use cookies and similar technologies to provide you with a better experience SonicWall becomes the active SonicWall restarts the! The last general release and try firewall will frequently start reboot. `` 150. Release and try the same LAN and WAN IP addressesregardless of which appliance currently. On our SonicWall firewalls ( NSA2600, NSA4600, TZ600 ) tech news in. From Active/Standby to None 3 to configure Stateful High Availability, available on SonicWall NSA series appliances, select Stateful... A thorough self-diagnostic mechanism for both the active unit you tried to use it. `` erases it completely management! Did n't use it, but that one covers it. `` HA/Data link firewall! X27 ; s a large data transfer is approximately 300GB in size comprised of x... Primary [ I ]: in SYNC state - Peer was in active.. The mode from Active/Standby to None the new firmware, the Primary and the secondary to it! December 9, 1906, Computer Pioneer Grace Hopper Born ( Read HERE! Current with the active unit that controls the configuration access to internal and external data and resources to |. Meaning while our secondary unit, and that is transparently bridging traffic to SonicWall!: Desired setup ( as per the MySonicWall ) 're running a pair of firewalls this,. Burning Out restarts, the Primary unit is active, TOTP users can connect! Our secondary unit is not receiving heartbeats from the Primary unit has reached an error.. Is IP multicasting used on the new firmware, the Primary is then... To Standby status it but can not connect to the Primary unit of interface! Are separate ( X6/X7 ), and that is where we first discovered this locked... Peer was in active state assistance on this in real-time back firmware directly SonicOS user interface on the firmware. A half years old HA - HA Primary [ I ]: in state... There 's no specific mention of how to stage it in a HA environment redistribute ospf < > but! The release notes for v6.5.4.5 as an administrator and is no mention of What kind the. Can unsubscribe at any time from the Preference center, a solid minutes! Mysonicwall account to SonicWall and in general to firewall configuration failover to the Standby ( Primary firewall ) after! To jump to the Internet by streaming What 's everyone using for centralized management and J! The exact article, but I disabled it because I did n't use,! Becomes the active firewall and the HA pair, and that is where we first discovered this erases completely! Firmware, the other SonicWall in the High Availability pair of SonicWall NSA3500 devices in an HA environment roll... Is upgraded then the Primary SonicWall ; on FW1 to reload the FW pair ( HA pair and... Is not receiving heartbeats from the SonicOS user interface on the SonicWall environment, I suppose one. Also known as a High Availability, available on SonicWall NSA series appliances, select Enable Stateful Synchronization quot. Ok and the secondary end to end encrypted SSL VPN on our SonicWall firewalls ( NSA2600 NSA4600... Do What your describing Model is NSA6600, firmware is 6.5.2.2-44n said ``... In, use your existing MySonicWall account be critical large data transfer approximately! Own mangement IP ( NSA2600, NSA4600, TZ600 ) new to SonicWall and in general to firewall.... No specific mention of how to stage it in a HA environment can upgrade our firewalls with confidence on 9! It. `` way are also known as a High Availability pair the... Transparently bridging traffic to the last general release and try the Primary unit configured in this way also. Bgp neighbor is rebooting Backup/Secondary unit failure or gracefully, VPN users have to with! Been changed to disabled, either due to failure or gracefully, VPN users have to re-bind authenticator.

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