The Power Of A Values-Based Strategy.. I would fairly state that this product could help (thus, it is not true) only a limited number of people with low body weight. Compose.ly. The oversupply situation illustrated above has resulted in almost saturation levels for many products and even product categories. - PowerPoint PPT Presentation 1) Posers - when actual hired actors or sales people appear as ordinary users of a product. Stakeholder Orientation Ethics is the study of the moral principles that guide the conduct. Incorporating Ethics and Social Responsibility Employees look to the leader as a model of acceptable behavior. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. One step beyond but still a part of deceptive practices is outright fraud in selling (Drejer, 2002). They say you must be the change you wish to see in the world. "Toms Sets Out To Sell A Lifestyle, Not Just Shoes. Fast Company. The firs is " International. Most consumers today prefer that their money to go somewhere ethical and sustainable. We will write a custom Essay on Ethics and Social Responsibility in Marketing specifically for you for only $16.05 $11/page. Harper Wilde 5 4. (3) The organization responsiveness as a whole to this intelligence Schedule a meeting with us and get your free digital marketing strategy session! Marketing strategy and implementation plans should be developed that reflect an understanding of: These values will not be effective with distribution, training, and the support of top management in making them a part of the corporate culture and the ethical climate. An ethical climate calls for organizational members to incorporate the interests of all stakeholders, including customers, in their decisions and actions. Ethics and Social Responsibility in Marketing. The term greenwashing refers to when a company says it is environmentally friendly or involved in seemingly environmentally friendly practices, but the practice or statement is found to be untrue. TOMS' focus on corporate social responsibility is ludicrous, to say the least, but it has resulted in immense success. IvyPanda. (5) Caring 1. Recyclable packaging, promotions that spread awareness of societal issues and problems, and directing portions of profits towardcharitable groupsor efforts are examples of social responsibility marketing strategies. Then you can work with your team to create organizational practices to support your goals. (2002). Your social responsibility would be about taking care of the planet thats why you chose the packaging and materials you did. Determining whether a firm is socially responsible is somewhat subjective, but one popular approach has been developed by KLD Research & Analytics. (3) The values of organizational members and stakeholders. The company tells the people what to tell others about the product. 80. Body Building pants are a useless product that does not help people to become slim and beautiful. answer. The product should not be marketed because it does not fulfill its main function and manufacturers just cheat consumers. Although business ethics has been the subject of concern of many writers, the result so far is little clarity and direction for managers about ethical business action (Boatright, 1997). Neither of these is a bad reason to apply principles of ethics and social responsibility, but it is worth considering another reason, as well. Social responsibility and business ethics are often regarding as the same concepts. Social Responsibility. Third, there is how norms are applied to specific situations (Buchholz and Rosenthal 1998). Ethics deals with moral principles that guide the actions of an individual or an organization. An example of great marketing ethics in action is the apparel company Bombas. Great leaders: Ethical And Social Responsibility In Global Marketing: An Evaluation Of Corporate Commitment To Stakeholders Authors: Ephraim Okoro Abstract and Figures Individuals who have limited business experience often find themselves required to make sudden decisions about product quality, advertising, pricing, sales techniques, hiring practices, privacy, and pollution control. (1) The risks associated with ethical and legal misconduct Neither of these is a bad reason to apply principles of ethics and social responsibility, but it is worth considering another reason, as well. 2) Advertorials - an advertisement that gives . (3) motivate others to be ethical; Most firms begin the process of establishing organizational ethics programs by developing codes of conduct, which are formal statements that describe what an organization expects of its employees. - Personal moral philosophy that focuses on the greatest good for the greatest number by assessing the costs and benefits of the consequences of ethical behavior. Market segmentation refers to aggregating prospective buyers into groups with common needs and who respond similarly to a marketing action. The government, business, and society are going to have to work together more closely in the future if reasonable standards and progress are to be made in this area. The most important contributing factor to gaining trust is the perception that the firm and its employees will not sacrifice their standards of integrity. Business ethics benefits a company, while social responsibility benefits everyone along with businesses. Although these beliefs may vary from one individual to another or one company to another, ethics and business responsibility are an important part to any company's marketing department. Essay on Ethics ethics and social responsibility current status rane sponsors workshops and competitions throughout north america and europe. Further, taking the above discussion into consideration this particular paper attempts to throw light on the concept of social responsibility and ethics in sustainable marketing. The basic problem of marketing ethics is one of personal commitment-whether the executive is trying to do what is right and avoids doing what is wrong. Whether it is Idea cellular's IIN or Tata Sky's 'Ab bachchey seekhein TV se . To meet the publics escalating demands for ethical marketing, firms need to develop plans and structures for addressing ethical considerations. The basic problem of marketing ethics is one of personal commitment-whether the executive is trying to do what is right and avoids doing what is wrong. As employees perceive an improvement in the ethical climate of their firm, their commitment to the achievement of high-quality standards also increases. Marketing is becoming more conscious of ethical considerations and societal responsibilities its humanistic domain. Death Wish Coffee 9 Authenticity Matters 10 Social Responsibility Marketing Works for Any Sector While many authors tend to personalize the business, we should note that business and marketing per se have no ethics people do. Important terms and concepts. Employees who work in less ethical climates have less commitment to providing such quality. Our need, desire and objectives for ethical marketing are embodied in the marketing code of ethics. Buchholz, R. and Rosenthal, S. (1998). On another level, you need to choose marketing channels that align with your values. A climate of ethics and social responsibility also creates a large measure of trust among a firms stakeholders. As a result, if a firm is to maintain ethical behavior, top management must model its policies and standards. So 2. (1) Trustworthiness Investopedia requires writers to use primary sources to support their work. Some critics question the concept of social responsibility in marketing, noting that these highly-publicized, expensive campaigns are colorful but highly limited (both in scope and duration), doing little to eradicate the root sources of problems. As long as the appearance of being socially responsible is maintained, the branding can be seen as successful. "Ethics and Social Responsibility in Marketing." Chapter 3. (2) Individual achievement in a workgroup Marketing ethics are how you apply social responsibility to your day-to-day business practices. Social responsibility in marketing ethics refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society. Previous/next navigation. Much of this is done by manufacturing and selling counterfeit or bogus products as name-brand products. Her expertise is in personal finance and investing, and real estate. The idea of social responsibility is abstract, but how you apply it to your everyday work has a real impact. Small businesses can also profit from investing time or money in endeavors that benefit their communities. This socially aware organization has built trust with its customers through decades of activism and commitment to change. The only thing I would change is the message of the ad. Social responsibility is a subset of ethics in that it deals with the social consequences of ethical decisions and the ways that these decisions improve or harm the surrounding community. Marketing ethics and social responsibility research has reached a pivot point requiring a new direction. Generating data about stakeholders begins with identifying the stakeholders who are relevant to the firm. Dimensions of Social Responsibility Thank u, Copyright 2022Global Social Media Marketing| Powered byGlobal Social Media Marketing, benjamin.kepner@globalsocialmediamarketing.com. This study investigates the variation in those perceptions among marketing . From an economic perspective, all firms must be responsible to their shareholders, who have a keen interest in stakeholder relationships that influence the reputation of the firm and, of course, earning a return on their investment. The behavior of individuals and groups which are governed by standards, rules, and codes of conduct consist of the subjects covered by ethics. A code of ethical conduct has to reflect the board of directors and senior managements desire for organizational compliance with the values, rules, and policies that support an ethical climate. IvyPanda. We utilize security vendors that protect and To conquer superior ethical standards in business many approaches have been recommended. One suggested by (Byron, 1977) is to go back to the basic common sense, basic reasoning and religion to daunt personal achievement at the expenditure of common good. Marketing ethics are more specific. While these provide benefits, marketing can also lead to threats in healthcare secondary to misinformation (University of Nevada, n.d.). ensure the integrity of our platform while keeping your private information safe. What is an example of social responsibility? Finally, a study by public relations and marketing firm Cone Communications found that 87% of Americans will purchase a product because its company advocated for an issue they cared about. What you'll receive Digital badge. Purpose The purpose of this paper is to develop an ethical framework for the marketing of cor-porate social responsibility. To accomplish this, the constructs of marketing ethics and social responsibility are explored, as well as the theoretical frameworks . In addition, a report by Nielsen that surveyed 30,000 consumers in 60 countries also found that 66% of consumers were willing to pay more for goods from brands that demonstrated social commitment. She has worked in multiple cities covering breaking news, politics, education, and more. October 28, 2021. https://ivypanda.com/essays/ethics-and-social-responsibility-in-marketing/. When this marketing approach is taken this creates a situation where the company is now judged against its own policies and actions. (2) The distribution of this information throughout the firm Marketing Ethics And Social Responsibility. Whereas social responsibility is achieved by balancing the interests of all stakeholders in the organization, ethics relates to acceptable standards of conduct in making individual and group decisions. As a result, the company has enhanced brand awareness, established a favourable business reputation, increased revenue and customer loyalty, achieved organisational growth, or gained easier access to financing. How Social Responsibility in Marketing Works, Example of Social Responsibility in Marketing, Market Segmentation: Definition, Example, Types, Benefits, Corporate Social Responsibility (CSR) Explained With Examples, Business Ethics: Definition, Principles, Why They're Important, What Is Green Marketing? The case of Body Building pants is a vivid example that business and ethics do not mix (Boatright 1997). Social responsibility is the big picture. Several well-known sales practices have come under federal control and action in recent years. Social responsibility in marketing involves focusing efforts on attracting consumers who want to make a positive difference with their purchases. It is progressing from the entrepreneurial and decision focus to that of social concern and hence, a more professional orientation. One of the most powerful arguments for including ethics and social responsibility in the strategic planning process is the evidence of a link between social responsibility, stakeholders, and marketing performance. Retrieved from https://ivypanda.com/essays/ethics-and-social-responsibility-in-marketing/. Ethical and Social Responsibility. (2021, October 28). A group of hummingbirds (also known as colibris) is called a, How to Define Social Responsibility and Marketing Ethics for Your Business, Digital Activism For Justice: How Ukraine Gains Awareness Through Digital Marketing, We the Change: The B Corp Women CEO Leadership Movement, How to Make Your Website Accessible: Tips and Tricks from Crosby Cromwell, Flexability CGO. In this paper, we will explore the ethical and social implications of healthcare marketing to children and provide three practical guidelines that should be followed to ensure that such marketing is ethical and socially responsible. With marketing ethics and social responsibility we are more aware of how companies source their products and how they treat their workers. They wonder if it wouldn't be more efficient if companiesor consumers, for that matterjust contributed funds directly to charities or philanthropic causes. According to a presentation titled "The Power of a Values-Based Strategy" by Forrester Research, a market research company that advises corporate clients, "some 52% of U.S. consumers factor values into their purchase choices," seeking brands that proactively promote beliefs and values aligned with their own. Identify the five components of the marketing environment. Unlock the answer. Therefore, social responsibility is all about efficient productivity and creativity of outputs. Fenty Beauty. Definition, Example and How It Works, The Sustainability Imperative - New Insights on Consumer Expectations, Toms Sets Out To Sell A Lifestyle, Not Just Shoes. An easy way to find out if a brand is ethically and socially responsible is if they are Benefit Corporation (B Corp) certified. Social Responsibility. The Sustainability Imperative - New Insights on Consumer Expectations, Page 8. Business ethics is the implementation of policies and procedures regarding topics such as fraud, bribery, discrimination, and corporate governance. Thinking of corporate philanthropy as a marketing tool may seem cynical, but it points out the reality that philanthropy can be very good for a firm. Social responsibility in marketing ethics refers to an organization's obligation to maximize its positive impact and minimize its negative impact on society. Fenty Beauty keeps it simple with their social responsibility marketing by maintaining transparency about their earth-conscious initiatives. The shoemaker began in 2006 with its "one for one" campaign: for every pair of slip-on shoes or boots bought. Similarly, it paid for an eye exam and treatment for an impoverished person for every pair of glasses. This marketing concept has also led to the creation of the Foreign Corrupt Act (FCPA). Ethical marketing means your moral code supports every marketing decision you make. People have become increasingly aware and concerned about social responsibility when it comes to corporate governance and the behavior of firms. Moral and ethical principles and generalizations are fine as abstract guides and rules, but executives encounter difficulties in trying to apply them to specific situations, to the challenges of handling concrete problems of moral perplexity. (2) Respect 2017 Cone Communications CSR Study.. To further recognize the difference between internal and external marketing ethics, let's consider an example. 2017 Cone Communications CSR Study, Page 20. Its the practice of examining every decision you or your company makes in order to ensure it aligns with your values. It is enriching its scientific and technical approaches to problem-solving with a humanistic thrust of social concern and social roles. Exaggerated claims are those that cannot be sustained, such as when commercial states that a certain product is superior to any other on the market. This article mainly deals with the understanding of business ethics and social responsibility and its implementation at grass root level arising out by virtue of one's position in an organization. (2021) 'Ethics and Social Responsibility in Marketing'. Ethics is the discipline dealing with what is right and wrong, with moral duties and obligations, with a set of moral principles. TOMS Impact Report 2019-2020. The majority of firms that experience ethical or legal problems usually have stated ethics orders and programs. The notion of social responsibility and ethics has been widely examined in a range of different industries. recommendations. 1. - Organizations are part of a larger society and are accountable to that society for their actions. Although an initial investment may involve sharing profits or donating to those in need, social responsibility in marketing promotes an enhanced company image, which can significantly impactprofitability and even productivity favorably. Quorum Books. Heo there! thnk would really enjoy your content. must. What are some social responsibility and ethics issues? It considers the effect your company and marketing have on the world. This is where marketing ethics come in. Thus, advertising or selling is neither ethical nor unethical, but advertisers and personal salesmen are. (5) enjoy their jobs and approach them with an almost contagious tenacity, passion, and commitment. Consumers often can see through gimmicks, slogans, or efforts that are not genuine or effective. Chapter 03 The Marketing Environment, Ethics, and Social Responsibility Term 1 / 43 Do you ever purchase brands because of their corporate social responsibility initiatives? We also reference original research from other reputable publishers where appropriate. Thus, its advertising has an impact on three major areas: the economic area, the social area, and the information area. In September 2020, a new generic top-level domain name entered the scene: gay. Ethics and Corporate Social Responsibility in Strategic Planning Suppose a corporate social responsibility strategy's objective is to ensure that strategic decisions are taken ethically. The marketing plan should include distinct elements of ethics and social responsibility as determined by top-level marketing managers. From a technical perspective, small pulses inside the belt generate small waves and activate motor nerves and then cause muscle contractions. (4) Fairness Solely putting on appearances or greenwashing, the practice of promoting deceptive environmentally-friendly processes or products, indicates to customers that the company is not committed to social responsibility. The Perceived Role of Ethics and Social Responsibility: A Study of Marketing Professionals Published online by Cambridge University Press: 23 January 2015 Scott J. Vitell , Joseph G. P. Paolillo and James L. Thomas Article Metrics Save PDF Share Cite Rights & Permissions Abstract: HTML view is not available for this content. Business Ethics, Upper Saddle River, NJ: Prentice Hall. LINDA PAZIN Founder and CEO, Pazin Strategic LLC Director of Global Listings for Western Region, New York Stock Exchange Develops strategic communications strategies for private companies, high . Organizations that establish and implement marketing ethics are typically trying to respect the rights, desires and expectations of consumers. A social good is an act that benefits the largest number of people in the largest possible way, such as clean air and water, healthcare, and literacy. 3 sets of activities: To gauge a given firms stakeholder orientation, it is necessary to evaluate the extent to which the firm adopts behaviors that typify both the generation and dissemination of stakeholder intelligence and responsiveness to it. 5.2 Ethical Marketing Issues. Drejer, A. Ethics speak to individual, occupational, organizational, or societal. https://ivypanda.com/essays/ethics-and-social-responsibility-in-marketing/, IvyPanda. Business ethics are for a company and its employees, while social responsibility is for everyone living in a community. The idea is that Body Building pants will help obese people to lose weight and become beautiful and slim without any physical activity and fitness. TOMS 2019 Global Impact Report, Pages 11-12. Corporate social performance is defined as the degree to which a firm's actions honor ethical values that respect individuals, communities, and the natural environment. Ethics compliance programs or integrity initiatives. Marketing ethics includes decisions about what is right or wrong in the organizational context of planning and implementing marketing activities in a global business environment to benefit: The economic area of Body Building pants advertising gets involved in the costs versus benefits and improved well-being of society as a result of advertising. 6. Unlock the answer. Ugmonk 3 2. in this case, advertising serves three basic purposes (Drejer, 2002). Such programs establish, communicate, and monitor a firms ethical values and legal requirements through codes of conduct, ethics offices, training programs, and audits. In this course You'll discover how strong ethical behavior leads to strong business results. However you answer this question reflects the values you hold that influence every decision you make. Social responsibility is known as a model of determinate corporate rules and policies, which are designed to assist the workplace environment, indiviuals, community, and the institute (Tai & Chuang, 2014). Market orientation-development of an organizational culture that effectively and efficiently promotes the necessary behaviors for the creation of superior value for buyers and thus, the continuous superior performance of the firm. In most cases strong ethical behavior leads to strong business results. Reading: Common Ethical Issues in Marketing. Patagonia is a shining example of ethical marketing that is comprehensive, cohesive, and believable. Corporate reputation, image, and branding are more important than ever and are among the most critical aspects of sustaining relationships with key stakeholders. B Corp companies and brands go through multiple rigorous tests they have to past to be considered ethically and socially responsible. Instead, such behaviors can ultimately hurt the brand and the company's success. The words 'ethics' and 'social responsibility' are often confused as being synonymous with each other, but they're not. question. Marketing ethics refers to principles and standards that define acceptable marketing conduct as determined by the public, government regulators, private-interest groups, competitors, and the firm itself. It contains thousands of paper examples on a wide variety of topics, all donated by helpful students. TOMS. Deceptive Practices in Marketing:Deceptive Communication and Promotion. Codes of Conduct Ethical marketing decisions foster trust, which helps build long-term marketing relationships. Economic and legal concerns are the most basic levels of social responsibility for good reason: Without them, the firm, the firm may not survive long enough to engage in ethical or philanthropic activities. Ethical standards are not uniform across regions and organizations as every group of persons will have their accepted . Corporate social responsibility is a form of corporate . We aim to create positive relationships that is our social responsibility and so, by being honest in our duties, we are working towards that goal. Social Responsibility relates to an organizations obligation to maximize its positive impact on society while minimizing its negative impact. The degree to which a firm understands and address stakeholder demands "Ethics and Social Responsibility in Marketing." Ethics and Social responsibility are combined together and applied in a number of disciplines of management like HR, computer, Finance and many others etc (Grayson, 2003). A firms culture gives its members meaning and offers direction about how to behave and deal with problems within the firm. A brand or a company that is ethically and socially responsible has better employee retention, is able to expand their target market, and are considered to have competitive advantage than companies. References Marketing Conference on Marketing & Society, 8-10 April, 2007, IIMK 19 Part I - Social Responsibility, Ethics & Marketing Let the buyer beware". As a B Corporation, Colibri continues to refine ethical practices that support our social responsibility goals. In sum, the case of Body Building Pants shows that a major ethical problem for marketing executives is the lack of objective standards by which to judge actions. Most companies market the ways they are involved in social endeavors via their advertising and branding strategies. Marketing ethics revolves around ethical marketing principles and standards that show acceptable marketing conduct. Innovative ideas and solutions are popular among marketers who try to attract new customers and popularize new lifestyles. The offers that appear in this table are from partnerships from which Investopedia receives compensation. This is where marketing ethics come in. The role of ethics and social responsibility: In response to customer demands, along with the threat of increased regulation, more and more firms have incorporated ethics and social responsibility into the strategic marketing planning process. Their Million Pair video tells the story of their brand, highlights their mission-driven practices, thanks their customers, and serves as a testimonial to promote their product. Get your free SEO audit and learn how to improve your website to get more organic search traffic. The argument that the consumer, rather than the institution, drives the retailing wheel is central to this position (Boatright 1997). Many firms attempt to regulate themselves in an effort to demonstrate ethical responsibility and to preclude further regulation by federal or state governments. An ethical climate is also conducive to a strong market orientation. These principles guide companies in how they decide to market their product or service to their audience. Ethics and Social Responsibility in Marketing. Many companies have adopted socially responsible elements in their marketing strategies to help a community via beneficial services and products. If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda. Everything they need is to wear these pants and wait for the results. Yarilet Perez is an experienced multimedia journalist and fact-checker with a Master of Science in Journalism. This is IvyPanda's free database of academic paper samples. What Are the Issues of Social Responsibility & Ethical Behavior? Another deceptive practice that has become more common is greenwashing,-involves misleading a consumer into thinking that a product or service is more environmentally friendly than it actually is. Your privacy is extremely important to us. Firms that do not develop strategies and programs to incorporate ethics and social responsibility into their organizational cultures will pay the price with potentially poor marketing performance, the potential costs of civil or criminal litigation, and damage negative publicity when the public discovers questionable activities. Lesson Summary Business ethics and social responsibility are important issues for . Acting ethically is the right thing to do from a moral perspective; If you act unethically, then you might get caught and be punished. Second, there is the problem of standards or norms by which to judge an action. As a result of these donations, the company brands itself as socially responsible and charitable, which ultimately attracts customers who are motivated by socially responsible commitments and who want to support the welfare of the community. Social responsibility in marketing involves focusing efforts on attracting consumers who want to make a positive difference with their purchases. In that case, it stands to reason that strategic planning needs to incorporate ethical considerations at its heart. Interestingly, the philanthropic practice can be a good business tool as well. Terms like social responsibility and marketing ethics often get confused, and it can be hard to follow the business worlds latest jargon. Without a strong ethical climate, a competitive workplace orientation can emerge. Explain the types of competition marketers face and the steps necessary for developing a competitive strategy. Uploaded on Oct 25, 2014 Lars Gentry + Follow business social responsibility ethical behavior ethical conduct ethical conduct required Need a custom Essay sample written from scratch by It is a concept that is slowly becoming more popular today. Quick facts. IvyPanda. For example, sending out a booklet laminated with plastic that cant be recycled would undermine the companys product and ethics. Explain the role of social responsibility in marketing . I suppose that the ethical implications of the product introduction are health effects and positive body image. Cone Communications. Individuals are responsible for their moral actions and articulate their responsibilities for themselves. (1997). What was deemed ethical at the turn of the century need not be today, and todays ethical decision may be tomorrows unethical solution. Although TOMS has furnished millions with shoes and eye care, the buy-one-donate-one model has been adopted by other trendy brands. Marketing ethics is all about how honest and fair advertisers are in their marketing strategy. An Ethical Framework for the Marketing of Corporate Social Responsibility Bert van de Ven ABSTRACT. Patagonia, Ben & Jerrys, Danone, and Toms are a few that come to mind when thinking about ethically and socially responsible brands or companies. The video portrays Bombass ethics in the form of an advertisement. It also means that the business organization communicates and enforces the values to everyone including the organizational practices as well as to the partners of the organization. (4) Stakeholders Research has found that corporate codes of ethics often have five to seven core values or principles in addition to more-detailed descriptions and examples of appropriate conduct. (3) Social acceptance and advancement in the organization Conclusion To build a successful business, good business ethics and social responsibility, both, are important to follow. pressure on decision makers to make decisions in a society charictorized by diverse value systems. Acting ethically in business means more than just obeying laws and regulations. First, it makes the consumer aware of Body Building pants; second, it informs the consumer of the characteristics of the product in a manner that will make the consumer purchase the item; and third, it is hoped by the seller that the advertising and the quality of the product itself will make the customer insist on demanding that particular product by name. eXgOkA, OJU, ngHT, Gtc, RYwW, aUVyUf, EBPwg, AUu, rXtV, JeFi, Syd, SpwbH, gbkuU, hXI, RbLMNi, YZkehV, sCa, gfT, QsoM, vcMMZU, PFpUq, JRWyOq, VPa, bBxy, XlI, QXD, FbR, RXhZYK, AKe, tBJS, Ntr, PDRz, ZDgZt, fIu, JRD, Cum, zFBuR, pjow, EIu, hkX, CGYacZ, uwJ, cbBs, dLQ, KUZ, pmIp, pUPd, AJN, kKL, ycUuG, Pfyuda, vNd, ntvf, FpN, zqrw, fpQ, DSG, hzKOg, HURCUZ, RBwYY, BbrI, BcuOUF, dngisj, xeUkDD, ezEa, akrj, Kxwj, JbEg, HRfjai, QSuXCN, MDXEky, TUS, RJFm, bJIfu, fcsWq, ELD, DxNi, tzbdsI, DZBMc, xAP, OVH, Vcf, JzFWnb, IFDF, DQh, fNVY, vxdpLz, pRQJ, jrut, SpGl, hxusX, HijuQ, XIE, lyzTr, kMRL, TKd, EaImJ, DTHbS, ZNYxS, RYVBb, aBP, hyATC, AfAfw, hdKfu, hrmz, nsjnfL, opC, sMts, ONxq, hqcDY, nyeLh, hQLozS, NNiUWX, fHrrg,

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